Can I return items for my entire order back? You will receive a shipping confirmation email at the same time. We can assure you that we will reach out to you within 24 hours. For all the other cases of returns, a staff will charge you the actual shipping costs incurred. Can you send me the product that I ordered? Sold by Global Discount Store LLC- Free shipping! Choosing a selection results in a full page refresh. Office hours: 9:00AM - 6:00PM, Monday - Friday, Hong Kong Time(GMT+8), Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device, 24 hours customer online services on working day, Multiple oversea warehouses dispatching center, Safe transportation with detailed online tracking info, 90-Day Product Warranty from the time of purchase. 3)Any and all import taxes and customs duties are the resposibility of the customer. We reserve the right to issue a refund for an out of stock items or the entire order if it makes great effects to you. If you have questions about IRONCK or any other product for sale, our customer service team is eager to help. Errors in the shipping address will cause delays in transit time or returned orders. IRONCK Industrial Computer Desk 55" Office Desk with Printer Monitor Shelf St {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. There are two key factors that affect the time you receive the item. Is there any warranty for the items I purchased from your website? IRONCK furniture combines a solid industrial aesthetic that lends itself wonderfully to absolutely any space while providing the perfect space for display items.By seamlessly connecting industrial decorative design to practical daily use, IRONCK open up more possibilities for your home, kitchen, and office; provide more solutions for your room layout, item storage, and furniture mix & match. View cart for details. We are here to help you with anything from placing orders, delivery questions, product price etc.Any feedback or review for the products will be highly valued and will motivate us to keeping on improving to serve you better.Before email us, lets check the most popular inquiries for quickest answers. A detailed description of the issue you are facing with the product. Seller assumes all responsibility for this listing. Note that the returning package must be postmarked within 14 calendar days from the date you received. Press the space key then arrow keys to make a selection. I ordered incorrectly, am I able to change an item in my order? To make sure your order gets to you on time, your order will be fulfilled by the warehouse which is closest to your shipping address. Please contact us asap if you believe that there are defectives about the item(s) your purchased from our website. We also accept returns on damaged large or oversized items that ship via freight, as long as you report the damage within 5 days of delivery. You can read real customer reviews for this or any other product and even ask questions and get answers from us or straight from the brand. The warranty period will begin once the package has been delivered in correspondence to the orders tracking history. Please note that before ordering that if the site dont write the exact ETA, the releasing date of the pre-order items may got a little delay.I just made an order, can I change my shipping address?We are only able to change the shipping address before the order has begun processing with our shipping department. IRONCK uses the best carriers in the business. Thank you for choosing IRONCK products. What is the process if my product is found to be defective? Upon reviewing your email, we will handle the case within 24 hours on working days.What is Pre-orderAll pre-order items are waiting for its first batch. Choosing a selection results in a full page refresh. 60 days no reason to refund, 180 days replacement service, lifetime warranty. 5.Our customer service team will send you a pre-paid shipping label. NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 72 business hours.I was sent a tracking number, but the order shows that it is still in pre-shipment. Our warehouse always ship the products in stock in 24 working hours, but this can also be affected by the item's stock status. 3.Create a request by visiting this link: contact us. 2)Please note that your order may be subject to import duties, taxes, tariffs, customs charges, DDP, VAT, and the like, once your package reaches your state. Press the space key then arrow keys to make a selection. In the event that an items in your order is unavailable, you will receive an email from our customer service team to resolve any issues. If products are altered or modified, warranty and money back satisfaction become void. IRONCK online shop makes sales based the excellent designs and proven reliability. Something went wrong. Copyright 1995-2022 eBay Inc. All Rights Reserved. Ready to ship to the contiguous U.S. in 7-21 days. If necessary you may refuse the package at time of delivery. Duties and taxes levied by the host country are beyond our control and scope. Please note that this does not indicate that the order has been shipped out. ORDER ISSUESI ordered incorrectly, am I able to change an item in my order?Unfortunately we are unable to make any item changes to orders once the order has been placed. Can I apply a coupon code after placing order? Houzz Pro: One simple solution for contractors and design pros, IRONCK Bookshelf Industrial Bookcase Home Decor, Wood Look Accent Furniture Metal Frame.About IRONCK brand. 6.You will receive a confirmation e-mail as soon as returning packages arrived. Due to the coronavirus outbreak and reduced staffs, the processing time will be a little longer than before. Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department. To avoid further issues, please ensure to input your coupon code prior to ordering.What will happen if an item in my order is found to be Out-of-Stock?In a rare case that an item you purchased is found to be unavailable during the processing of shipment, our customer service team will contact you immediately to inquire about a possible substitution. If you have any question, please contact:support@ironck.com. Press the space key then arrow keys to make a selection. Plesae do not worry. However, if you are not satisfied with the items you received, it is easy for you to exchange or refund. What is the status of my order?Shipping labels are created prior to the shipment, which also creates a corresponding tracking number for the package. Some exclusions apply. Please note that once the package has begun processing, and a tracking number has been created, the order will NO LONGER be able to be canceled.Can I cancel my order?We are only able to cancel orders before the order has begun processing with our shipping department. What is the status of my order? Choosing a selection results in a full page refresh. No Interest if paid in full in 6 months on $99+. We will ship the pre-order items by ordering date when the first batch arrived. The inventory of those popular items will be updated quickly and our customer service team will promptly inform customers about their order status. Once a shipping label has been created, the order is no longer able to make any change. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. Prior to contacting us please ensure to include the following points in your email for a quick solution. 2.Items received should be unused, undamaged and in the original package. - for PayPal Credit, opens in a new window or tab, Learn more about earning points with eBay Mastercard, - eBay Return policy - opens in a new tab or window, - eBay Money Back Guarantee - opens in a new tab or window, No Interest if paid in full in 6 mo on $99+. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. Please review your shipping address carefully when placing an order. Can you send me the product that I ordered?If you believe an item is wrong/missing, please contact us immediately. If necessary you may contact the local post office to arrange mail-forwarding, or to arrange pick-up at your local post office.SHIPPING AND HANDLINGI just made an order, when will it be shipped? we hope youll enjoy your purchase.Please feel free to contact our customer service department if you have any questions or concerns. Once a shipping label has been created, the order is no longer able to be canceled/refunded. Press the space key then arrow keys to make a selection. I received my package, and an item is missing/incorrect. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. We will not reship the order until it is returned to us by the courier and the customer needs to pay for the cost of reshipment. Our warehouses are located in the USA and your product. Incomplete or Incorrect Address Submissions. Additionally, the tracking will update once the package is received and scanned by the courier.RETURNS & REFUNDSIs there any warranty for the items I purchased from your website?We offer a ONE-YEAR limited warranty for all manufacture defective items. Please send the above information to support@ironck.comCan I return items for my entire order back?Orders placed on www.ironck.com have a 30 Day Return Policy. At that moment, our products are for US Market ONLY. Please kindly send us the picture for the defective part or telling us which part is missing according to the manual. Images/Video of the defective items, clearly showing the issue at hand. During this stage in the fulfillment process the order will be forwarded to our logistic agency for shipment. We have a QA team to test that your ordered products are functioning correctly before they are packed and sent to you, so our product quality is guaranteed. Base on aim of Simple Life & Comfort Living, we, IRONCK, are dedicated in providing industrial home decor solution with series set furniture. Houzz offers a 30-day standard return policy for most items. Please fix the unit to the wall with the included anti-toppling metal parts for safe u. 1)We don't charge any sales tax or export duties. At Houzz we want you to shop for IRONCK IRONCK Bookshelf Industrial Bookcase Home Decor, Wood Look Accent Furniture Meta with confidence. Choosing a selection results in a full page refresh. 1.Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer. When you buy IRONCK IRONCK Bookshelf Industrial Bookcase Home Decor, Wood Look Accent Furniture Meta or any product product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange.Please refer to Return policy for more details!Can I apply a coupon code after placing order?Unfortunately, we are unable to apply coupon codes to orders after they have been placed. What will happen if an item in my order is found to be Out-of-Stock? For our full return policy, click here. This ladder shelf will add sophistication and functionality to any room. Once we receive the package back at our facility we will be happy to modify or cancel and refund the order.I received my package, and an item is missing/incorrect. 4.If a product is DOA or shipped incorrectly, IRONCK covers all shipping charges. I was sent a tracking number, but the order shows that it is still in pre-shipment. From the Secure Checkout page you'll see your item description, price and delivery timing. I just made an order, when will it be shipped? After receiving your order, the exact processing time varies depending on the item. - eBay Money Back Guarantee - opens in a new window or tab. I just made an order, can I change my shipping address? We will ship the order within 24-48 hours once the order has been placed excluding weekends and holidays and the parcels will be dispatched from the nearest local warehouse which ensures the parcels being delivered in 4-6 working days. Note: Free shipping is not available to AK, HI, PR or Canada. The item(s) will be no longer eligible for a refund/replacement after the warranty period.What is the process if my product is found to be defective?If you found defective on the product you purchased from our website, please notify us within the 30-day limited period and we will be sure to assist you in the replacement or return process. IRONCK Queen Bed Frame,Platform Bed with 2-Tier Storage Headboard and Charging Station, 11 Strong Legs Support, Non-Slip Without Noise,No Box Spring Needed,Easy Assembly, IRONCK Wine Rack Table, Industrial Bar Cart Freestanding Wine Cabinets Wood and Metal Frame for the Home, Vintage Brown, IRONCK Bar Cart with Wine Rack, 2 Tier Kitchen Cart on Wheels Industrial Coffee Cart, Liquor cart with Glass Holders for Kitchen Living Room, Brown/Brass, IRONCK TV Stand for 55 inch TV with Drawers, Entertainment Center TV Stand, Vintage Brown, IRONCK Wine Rack Table, Industrial Bar Cart on Wheels Kitchen Storage Cart for The Home Wood and Metal Frame, Rustic Brown, IRONCK Full Size Bed Frame,Platform Bed with 2-Tier Storage Headboard and Charging Station, 11 Strong Legs Support, Non-Slip Without Noise,No Box Spring Needed,Easy Assembly. If there are questions or suggestions that come up while using any of our products, please do not hesitate to contact our Customer Care team. IRONCK Bookshelf Industrial Bookcase Home Decor, Wood Look Accent Furniture Meta, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, About this IRONCK 3 tier ladder shelf / bookshelf / bookshelves. Meanwhile, money will be refund in 24 business hours.

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