This will reveal the battery compartment. Confirm that you have enough storage space in your phone to download updates. India's No. How long does the E-Key last or how early can you send an Access Code? It may work after this. If you're using third-party social networks to login such as facebook, twitter, google etc, check whether that service is working properly by visiting their official website. If you've video loading problem, please check your internet speed and wifi connectivity. This is the app to help you tackle those pesky house chores! You did not fully insert your smart lock cable connector into its socket. Note: In order to conserve power, the countdown prompt will only be displayed for 3 seconds. The Lockly device auto unlocks itself after one touch or 30 seconds, The Lockly device does not unlock smoothly, A: If you find the rotation has stopped, press the OK/Logo button for at least three seconds. 558 0 obj <>/Filter/FlateDecode/ID[<3DDD80876F66534BA8AC6320FE140C40><9C6D414C632F1646B755EBFDA16B4ED7>]/Index[538 38]/Info 537 0 R/Length 105/Prev 981195/Root 539 0 R/Size 576/Type/XRef/W[1 3 1]>>stream Detach the cable connector from its socket. You can see if that fixes it. For the price, the short length of time the lock has lasted, and lack of company support so far, I would not buy this lock again. All the functions of theProgrambutton are available on theapp, plus more great features. Unbolt these screws to reveal your Lockly cable and cable connector. After everything is up to date, reboot your lock to see if it resolves the issue. We purchased it a few months ago. After 10 minutes, you may attempt to enter the correct Access Code to unlock the door. You can use that feature to initiate a withdrawal request. I have installed several dozen keyless locks. Your device will switch back to the normal LocklyKeypad. A couple of positives: It's fairly easy to install and program. This is a problem that occure mainly due to missing a step during installation.Please watch the video above and follow the following steps to fix this issue:With the door open, please make sure the bolt is fully extended out, and the turn knob is facing vertically on the inside.With that said, remove the batteries and only put in 3 batteries first.Hold down the program button while putting in the 4th button to start the self-check process.This Process will determine if the lock is open or closed.You will hear a series of beeps and clicks from the lock trying to open and close.Once this process finishes (only takes less than 20 seconds), your lock will be oriented correctly.When you first installed the lock, it doesnt know if the door is open or closed, thats why we need to let it know so it knows what to display as the bolt is manually extended on first try. After detaching your cable connector, turn it over. endstream endobj startxref If you don't have enough space in your disk, the app can't be installed. Launch the mobile app and log into your account (please create an account if you have not done so). The first time I installed it I had the internal piece vertical but did not have the lock out, so the lock/unlock was backwards. I would assume there is a big problem with this lock and no one wants it. This will expose the cable and cable connector. Reviewed in the United States on August 30, 2018. Also if you don't get notification alert sounds, re-verify that you don't accidentally muted the app notification sounds. No one answered so I left a message and did not get a call back. Most of the times, it might be a temporary loading issue. In addition to the numerical access codes. 575 0 obj <>stream Read this if you install yourself, Reviewed in the United States on March 15, 2018. Press and hold down the "Home" and "Power" buttons at the same time for upto 10 seconds. How do I set up and give remote access codes to guests? When you go to put everything together make sure the lock lever is OUT and the internal piece is vertical as stated in the manual - this allows the lock to auto-detect which direction your door swing is. The Lockly Secure Pro includes the Secure Link Wi-Fi Hub, while the Secure and Secure Plus require a separate purchase. There are few situations that may cause the load issue in mobile apps. 1 Home Services App with best-in-class hygiene & 30 lakh+ customers. Installation follows the same procedures as provided in your user manual. Lockly will enter Safe Mode when three (3) consecutive wrong Access Codes are entered within 5 minutes. Remove the cable connector from its socket. This one took my $200. Guest Codes are unlimited. After 5 days of begging and pleading with this company to call me or live chat I had had enough. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. Heres how to straighten the bent pins in your smart locks cable connector: Your Locky fingerprint sensor should start working now. Take some time to read over these questions and the answers and hopefully it solves the question at hand. Unfortunately, your Lockly fingerprint sensor wont work if any of the pins in its cable connector are bent. If not, try contacting Lockly Customer Support for help. They are the absolute worst! I installed the smart lock right after I received it. Why is my Secure Link WiFi Hub not working? This page works best with JavaScript. So thats how to troubleshoot fingerprint sensor issues in your Lockly smart lock. You can always use the physical key provided to unlock as well. This App works with the LOCKLY SECURE Smart Locks all models. Keep reading to see how to resolve this problem. You just need to press the recent applications menu (usually the first left button) in your phone. To disable Safe Mode, you must unlock the door using the correct fingerprint (Secure Plus / Pro ) or enter the correct Access Code twice in a row. Remove the touchscreen from your Lockly smart lock by sliding it up. You will need to drill an extra hole in your door, template is not aligned correctly, you'll need a big drill bit. Why is my Secure Link WiFi Hub not working. You will need something small such as a paperclip, to press the reboot button. Before taking out the old batteries, you still have to unbolt the screws at the top and side of the battery compartment. You can try moving your router closer to the WiFi hub to see if it resolves the issue. I have then thought that Ill just be happy to have a lock that locks by itself whenever I forgot to lock (which frequently happens). Please write your problem below and someone from our community may help you. KROSSTECH is proud to partner with DURABOX to bring you an enormous range of storage solutions in more than 150 sizes and combinations to suit all of your storage needs. A: The LocklySecure Smart Lock is designed forproperty managers and families who need to assignunique codes to guests. (How to Troubleshoot), Why is My Wyze Thermostat Not Turning On? It was surprisingly difficult to install. If your Initial Code is lost, you wont be able to reset it as the device has already been paired with an owner. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Then, release the buttons and hold down "Power" button until the screen turns on.Now you can try opening the app, it may work fine. They are also fire resistant and can withstand extreme temperatures. 2.5 Keypad Display Switch The exterior keypad screen can be locked and turned off by using the ON/OFF switch at the back panel (interior) of the smart lock. There is no phone number only an email address. %%EOF For your own sanity do not do business with this company. We had to take it off and purchase another keyless lock before the day was over. Buy Homes, Rent Apartments & Sell Real Estate: Open House & Foreclosure Listings, 2020-21 , The Top TV Remote App for Smart TVs and IR TVs. But first, you might want to know why your Lockly fingerprint sensor isnt working. You can still see all customer reviews for the product. It looks very nice, the inside part does not look cheap to me. Reviewed in the United States on October 19, 2018. Reviewed in the United States on November 14, 2018. If you wish to drill a hole for the stabilizing pole, please install the lock first and make sure that it is to your satisfaction, as we do not want to leave you with a hole drilled in your door if you wish to return our lock. 2020 LOCKLY | USA CERTIFIED ISO/IEC 27001: 2013. Sometimes the latch would come out when the door was open and it marred the new door when it closed in the lock position. To fix this issue, youll need to straighten the bent pins in your cable connector. I reinstalled and problem got solved easily. Sadly, after only a few months the lock face will no longer accept a code. I did miss one critical step during installation that my smart lock turned out to auto unlock. Reviewed in the United States on October 12, 2018. There are few ways to fix this problem. I have called the support number which is not on the package. The LOCKLY app server may be down and that is causing the loading issue. Do not mix new batteries with old batteries in the same Lockly, The lock must be installed with the deadbolt, Call our Customer Care Team: (669) 500 - 8835, Sales and Feature Support: M- F 11AM 7PM PST. works for both left and right open doors. Only reboot when necessary. Your account may be banned or deactivated for activities. We want to ensure these codes are claimed as soon as possible. Even in some rare cases, the re-install step also don't work. This lock is the absolute worst. Once you pair your smart lock to theLocklySmart Lock App, theProgrambutton is disabled to make sure your guests wont be able to change any of your lock settings. PIN Genie auto-locking sounds better with customizable auto lock time. Open and detach the touchscreen from your Lockly smart lock. Please try after few minutes. Sure, at first this might not sound like that would deserve a 1 star review until you try to get ahold of customer service. Here are the steps to follow to re-insert your Lockly cable connector into its socket: Your Lockly fingerprint sensor should start working now. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. %PDF-1.6 % Insert the paper clip and press down firmly. Weve provided 3 levels of security options for Locklyusers to choose from. My business partner ordered 5 more of them for our other properties. I contacted their support team on their website and got a quick reply with details. A: Only use AA Alkaline batteries or Lithium Batteries. eKeys being sent out will expire within 72 hours for security purposes. Got it set up. It also analyzed reviews to verify trustworthiness. Sign up to receive exclusive deals and announcements, Fantastic service, really appreciate it. Weve provided 3 levels of security options for Lockly. Im satisfied with its auto-locking mechanism and I got to appreciate it more when I got to hear another lock that my friend have. Almost unusable in sunlight, and other problems. Box sizes start from 300mm (D) x 100mm (W) x 95mm (H) and range all the way up to 600mm (D) x 300mm (W) x 95mm (H). Some pins in your smart lock cable connector are bent. Can I install this on different door orientations. The reboot button is located in the middle of the two 9V battery backup sockets. It worked 3x before it completely stopped working and when I emailed customer service about the issue I got a very rude email from the customer support team followed my no further communication to any of my follow up emails. Most Lockly smart lock models will display a low battery icon on the screen when the batteries are low. Protect your important stock items, parts or products from dust, humidity and corrosion in an Australian-made DURABOX. All the functions of the, A: Lockly can store up to 6 access codes at a time: 1 Administrator code and 15 Trusted users. If not, keep reading. A: Lockly can store up to 6 access codes at a time: 1 Administrator code and 15 Trusted users. Please try logging in after few minutes. Once the display goes back to normal, see if the issue persists. Too many users using the app at same time. Take the following steps to restart your Lockly smart lock: After restarting the lock, the fingerprint sensor should start working. In addition to the numerical access codes, the Lockly Secure Plus & Lockly Secure Pro can store up to 99 fingerprints. Join our VIP list and enjoy $20 off your first order. A:Lockly can be integrated seamlessly to Amazon Alexa and Google Home via the Lockly Secure Link Wi-Fi Hub. Look for a hole between the two terminals at the bottom part of the front of the lock. If the problem persists after trying this fix, continue to the next step. Installation follows the same procedures as provided in your user manual. Love it on our old Victorian house install, Reviewed in the United States on June 6, 2018. Updated Review - Excellent customer support! It is best practice to have the eKey sent to your guests within 72 hours of their arrival and not sooner. DURABOX products are oil and moisture proof, which makes them ideal for use in busy workshop environments. If you're looking to shop the Lockly store, visit Lockly.com or click the Shop Now button. If you don't see the transaction, you can open the app and check the withdrawal status. You send an email wait 24 hours and you may get a response but the chances are you will need to immediately need to ask another question which will take another 24 hours. There can also be 1 One-Time Access Code and unlimited Offline Access Codes. While you were setting up your Lockly smart lock, you may have mistakenly bent some pins in your cable connector. We sincerely thank you for taking time to confirm that LOCKLY is working fine for you. It is very important that you keep the Initial Code that was provided to you in your box. Youll now see the pins in the cable connector. In addition to the numerical access codes, the Lockly Secure Plus & Lockly Secure Pro can store up to 99 fingerprints. If you're looking to shop the Lockly store, visit Lockly.com or click the Shop Now button. DURABOX double lined solid fibreboard will protect your goods from dust, humidity and corrosion. We find that some customers are trying to connect when the light is blinking slowly which can cause network errors. 84(izpDFm:zY#_0^t. Straighten the Bent Pins in Your Lockly Smart Locks Cable Connector, 2. Whether used in controlled storeroom environments or in busy industrial workshops, you can count on DURABOX to outlast the competition. User Manual for LOCKLY models including: PGD628, SECURE PLUS, SECURE PRO, smart lock has been reset, all the data previously stored will be deleted. This will reveal two of the screws that hold the lock to the door. Please check your mobile storage space. The only complete app that allows you to create and customize your plans!

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