They are the worst furniture company. Shout out to Tom for helping us get a great deal on our new living room set! I would try to put it together, but I'm pretty sure a piece is missing, which they haven't offered to replace. If you use one of these and buy something, Slumber Search may make a small amount of money. I applied & was approved for $2k I'm late February around my birthday, ordered the furniture. I still don't have my problem worked out. Sent USED item!! Smiled from the time I walked in until the time I walked out. See how it all works here. You have to be careful this company! and they would replace it or repair it. If you are looking for cheap furniture with long term payment plan, this is the way to go ! They also seem to hire the bottom of the barrel staff to handle returns and complains. At this point I was ready to leave. I called to complain the lady who answered the phone must have been eating her dinner while working chewing on my ear and absolutely no help! Prices may vary between stores and online. Some people should not be supervisors! my parents are infuriated and i honestly dont know if we are ever coming back. I told him what I was looking for in a chair and he knew what chairs would best fit my needs. I told him that this is inconvenient because I risked my life allowing the deliverer into my home, and I had to spray everything after they left, and that I didn't want to catch coronavirus. WORST EVER!! I was really disappointed at this point of how she had talk to Leonard, regardless if he is knew (which i do not know) or he has been there for a while, all he had was a question. I should have stuck to my cancellation. We also investigated further into actual quality of the furniture is made with leather on top and polyester leather (fake leather) every other parts. I called the corporate number since he said he was From corporate and requested to speak to a manager the customer service rep said I could not get a manager until I filed a report with her. We got so much help from her. Then we changed out mind completely on the living room set after it was already loaded on a truck for that weeks delivery but the sales guy and the manager bent over backwards to get our whole change in living room sets switched out, given we now had to wait an extra two weeks but it was worth not making the mistake we almost made. Thanks Rooms to Go for the sour experience! She didn't judge me at all. I took the entire day off from work and the bed did not show up by 3pm. Will just order online if the staff aren't gonna be more personal. The delivery experience has been the absolute worst. I decided that I needed to go to the location itself and talk to customer service in person. They were there and ready to help but they were not hovering they were not latched at our hip, they were not pressuring us to buy! First of all, this is my husband's chair and he does not use products in his hair. So on June 12th, I decided to go back to the store once again and discuss the issue. He made me feel like s**t. He told me, what I wanted, was not possible.. hmmm why can I not put a TV on an end table??? This site's sole purpose is to help you make the decision faster and with more peace of mind. The manager just said he wanted to give me a refund, and after all that I was willing to accept it. Much more like your typical large space furniture store. they sold the loveseat that I had paid for!! We were told they'd be delivered the following Wednesday. But I can't install handles on my own! After reading all of the bad reviews, I was kinda of apprehensive about going to RTG. The new delivery will be changed to 12/23/2020. We didn't receive any initial notification that he'd be early; he literally called me when he was parked at our apartment complex asking if I was nearby. We paid over $4,900.00 and received $200.00 certificate to be applied to the purchase. He came and didn't even ask what's going on, he came shouting almost why are you causing trouble in my store, my mother and I tried to explain what's going on and he stated I don't want to hear. I then went to the store and explained this situation to the store manager where he explained what Express delivery meant and that I really had no choice in this matter. Eventually they put me on the phone with the store manager, Mike, who didn't seem to care very much. They had my nightstand. I had to leave and get my bf on board though which made me miss her. I contacted customer service who basically tells me touch luck as you are no longer in their service area and they have no technicians in this area and it is in your warranty terms and conditions - clearly this should be mentioned and initialized to confirm you understand this VERY important issue considering they only service 11 out of the 50 states (less than a quarter). The sales reps were hanging out, sitting down on the furniture, and all laughing and talking about politics and other things. The girl who she spoke to on the phone in the morning confronted her and asked why she came to the store. I called the store manager, Moses, again to inquire why we were once again not receiving their 'guaranteed' service. She was amazing to work with and found solutions to our problems and answered all our questions. I asked to see the damages to then determine whether or not it should be sent back, and the driver refused to open the truck and ended up driving away - petal the metal. The delivery guys told me that the massive lumps would settle in a few hours, and if not to call customer service. Even opening this and lifting the 2 pieces of glass was a challenge. They did drop off the night stands.. no bed!!!!!!! 2:30pm I missed a call from the Customer care dept. Waverly Mahogany Leather 6-Piece Power Reclining Sectional includes the left arm facing and right arm facing recliners with power headrests, armless recliner, armless chair, corner wedge and electric console. BAD CUSTOMER SERVICE . NEVER WILL SHOP THERE AGAIN! Horrible, horrible company. I was also told that the account was locked until after 4 pm the following day, therefore, I would have to call back then to reschedule the delivery. I called a independent repairman, he said he could do it for $500. In less than a year, we began to notice the stitching coming apart from the chase cushion. Although we faced this challenge, David was very patient and determined to find us a couch to take home. Our rep at Haverty's in Lexington was also amazing and we'd use her again if we were still living there. Came in looking for a dining room set but right at the door was told by two employees, the one who was up, and a lady worth blonde streaks on her hair, they don't have any dining room sets. I ordered my room furniture online. As of today Fortegra denied the claim stating the Glass Table isn't protected for scratches. We decide to splurge and get an adjustable bed. They now tell us they won't deliver until October 18, 2021. We asked the sales associate and he ensured us that the deliver drivers would assemble the crib. They finally called at 8:00 P.M. to say that their truck has broken down and cannot make the delivery and I have to call customer service to reschedule the delivery. After four days of furniture shopping, we furnished our new home at Rooms To Go. This guy didn't do that. I don't want to put any stars at all, rooms to go it's the worst place you can buying anything, because of the worst customer services and quality. So as the manager of acceptance now! We'll go through their most popular searches below and discuss customer takeaways. I currently have patio furniture with packing material still on it. Eduardo Irlanda is professional and is very customer service oriented. I told them they did not honor their delivery time and wasn't going to wait around another day for them to show up whenever they wanted. I told them to just forget it and I will cancel the couch that would not show up for another three weeks. Why did your driver lie and say I wasn't home when I was? Literally drove away without letting me look at the sofa I PAID for and WAITING 3 MONTHS to get. I called the company to have it repaired, a man came out twice and denied the claim. Mr. Ware apologized for the terrible experience we had had and recognized that Rooms To Go had violated the trust. I have wasted over 2 hours today for no reason, and still nothing. Of course I did! It's laughable at this point and I'm the fool for not cancelling my order a week ago - which I actually did do, but then received a last call promising the moon and stars. Everything was in perfect shape, nothing was damaged in our home during the process, and we are more than satisfied! I would strongly discourage others from doing the same. We were told the bed, nightstand, and mattresses (buy one get one free) were in stock and would be delivered in a couple of weeks. I am disappointed that we were lied to in order to get a sale. CAN'T GET IT! They salvaged a potentially bad situation. She was attentive but never pushy. This is my 2nd time buying furniture from Rooms To Go, (living room set) we came in a Saturday and looked around. With this innovation and low entry price points, Rooms To Go has expanded to be a serious furniture retail chain in the eastern US.Customers report being intrigued with the styles of Rooms To Go offerings and designs. The worst shopping experience of my life!!! #majorregrets. Needless to say, now I'm furious. Our salesperson took no responsibility for this ineptitude. We spent $3500 for a leather recliner sofa and chair WITH the warranty. We are literally going back to the store to try the one there again. However, the new delivery was scheduled on 10/10/2020! I said something to one of the employees and he said it was WAYYY worse at the Hendersonville store. On August 8, 2020 I purchased a set of living room tables which totaled 500.00 from Rooms to go university location in Charlotte NC. Hopefully, they notice this post and really try to help me because I'm not paying TWICE for items received. Same people delivered again, quick and friendly. So disappointed!!! They delivered the part to correct it and didnt even bring the right piece so now another 5 days waiting. Do yourself a favor and spend your money elsewhere. availablity of items marked as Limited Stock. He is so helpful and patient! Ive been going through this with this company since Dec. I asked them to deliver in the morning. Where do I start? They have tried delivery 4 times since then the other pieces are either broken or the delivery men are complaining about the weight of the furniture and the 1 flight of stairs. The only reason I didn't fully check I had to rush to hospital as I just found out my dad has cancer! Instead of going to the front office and getting them to let him in, he left and said that the exchange was complete. I gave Eduardo a basic idea of what I was looking for and he was very helpful in walking me through the store and showing me all the queen bedroom sets available. Literally couldn't believe it. I sat in the showroom for an hour and a half (I actually timed it) before Mr. Evans returned and apologized for the wait. Just another unsatisfied customer for them furniture is poor quality and service is just as bad. I called the next day, Wed, & was told by another rep that the next available delivery would be in a week. By 12:59pm, the truck was nowhere to be found and we didn't hear again from anyone, and were put on hold constantly after being told by customer service that the driver marked us as 'not at home' and moved on. We walked around and tried out the things we wanted without being hassled which was refreshing! At that point I texted the salesman cell phone, David L., who was just okay. Looking at these reviews, I see that many others are struggling with the same issue. 3 months later I was relocated to Arkansas from TN and the foot rest on the couch started pealing. The sectional was never put together, missing parts. When speaking to them I stated I wanted a full refund and did not want delivery. So, delivery day comes with a 4 hour window given. I wish I could give them a zero! They had the best sale ever, no interest until 2020! I will not be purchasing anything else from rooms to go. Not to mention the order would be split up into 2 different shipments. The cons: Limited selection. made the first refund it had changed before the police arrived it was $213 and some change and after the police arrived the first refund changed to $218, interesting, plus the $12 refund to make it $230 the police officer then says your free to go, I ask for the police report number and he stated there isn't one, no crime was committed. Last but not least she walked me to this beautiful chocolate & vanilla counter height triangle table. So I waited all day, not receiving a call the night before like they'd said we would, but we figured at this point that was just them screwing something else up. We had to settle for a different 4 hour block of time. stared us down rudely as we left the store was the icing on the cake. But during our visit, we kept seeing store employees sitting on the sofas and chit-chatting with each other, which is weird. Almost 3 months and counting and we still don't have furniture as we should. So I have called the local rooms to go that I purchased from, and so far I have not gotten any help. I just wanted to know where it states it's required, I don't want to pay for something if I don't have to. BAD BAD BAD !! Before we hat the chair 1 year a seam came loose in the footrest. We live in a gated apartment complex, and the drivers called at 12:56pm to let us know they were here and that they have a 20minute max wait time once at the address. Also delivery people damaged my mailbox and storm doors. 9 days! The couches we got are wonderful, they're the Eric Church gray recliners, all GREAT quality, my dog has jumped on them numerous times, no scratches, no marks, I have a feeling they will be a part of our family for a long time. What about specs and measurements, "can't get it". We texted our sales rep, who was kind enough to get in touch with the store manager, Moses, who said the bed would not be delivered for days because the driver mistakingly took our bed back to the distribution center. We went to the Medical Center store and were told that if the replacement furniture arrives to their store broken, we bought it and must receive it. Really? He was great help and also very knowledgeable at what he does. I then emailed head quarters again to confirm that they have my complaint correct. The representatives are friendly and eager to assist, and the showroom looks very good. I would love for you to change my mind. He was in Rooms To Go shirt and Rooms to Go van. I told them about what happened, and they said that they are taking care of this issue right now. Broken lamps. Our building has strict delivery instructions and Ginny told us it would not be a problem. The desk came with no hardware to assemble it. The first time I walked into the store, he was the only sales person that greeted me and was eager to help. I guess clients in casual wear and flip flops are profiled as "not full price customers". I felt like when I stopped for a minute to sit on a couch he was going to pounce on us. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. WARNING! We went to every furniture store within a 60 mile radius of our house and saw every quality or lack there of and ended up at Rooms to Go in Murfreesboro. I would also like customer service to pick up the phone. Which we were 100% okay with. They cannot even enter addresses and birth dates correctly. I told the delivery guys to take them. BUYER BEWARE, You will not be happy and they do not stand behind their products or warranties. Wrong armchair delivered twice. They said I can get another bed we went to the store and they have nothing that we wanted in stock. On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience they may have experienced. Presidential Assistant ________________________________________ My Response: While I never expected the refund of the delivery fee as requested, I did however expect acknowledgement that company policies were not followed and a review would be done regarding the "express" delivery option. On top of all that , I had ordered a tv stand a week ago with a salesperson In their store and I was told it would be delivered within 2-3 days it never came and I never got a call saying when it would come so I called customer service and I was told it'll take 7-10 business days . I was told it could take up to 10 business days to receive an email from special orders. He wasn't even informed what he was supposed to do. 3 deliveries were a nightmare!!!! RTG sends us to our warranty, Fortegra. Furthermore, don't recommend this store to anyone looking to buy furniture on their fabulous credit line with their fantastic employees ! So glad some place gets that part!! The day we were going to purchase, my roommate, his mom & I all went in and were helped by Rodrigo. If your delivery schedule was not reliable the last two times, what makes you think I would trust it for the third time? If I returned it, it would have to be a store credit. I always try RTG and I am yet to purchase anything from themneedless to say this will continue to be the status quo. Great customer service. The crib and dresser were being bundled by rooms to go and were not identical by manufacture. I was never acknowledged but I let it go since I wasn't sure if they were already working with someone. We tired to call the store to get it sorted out, but they do not open until 10. then we told the driver that unless the crib was assembled, we would refuse the delivery but we wanted to get a hold of the store to get it sorted out. Despite my dragging him from one end of the store and back again in an effort to find the right living room set for our new home, he never got frustrated with me. It is the most uncomfortable piece of furniture I have ever owned. He then responded by saying I didn't gave you my number to sell furniture not for you to threaten me and if you have an issue call my managers that are with me right now. Half off on delivery.. come on that's rediculous. Be careful with the fake insurance they provide you with. Buy Online, Pick up In-Store Available on 30,000+ Items! He was not very courteous and he said that wasn't his job in the company. I know most furniture company deliver time about one to two week. Best customer service and thanks to James, I have had the most horrible experience with their delivery service the dates are so far out from your time of purchase I hope you don't need furniture immediately then if something changes and you try to reschedule the way to make you wait two or three more weeks for your furniture if you call and ask a question about delivery time there's customer service rep took it upon herself to change and cancel my delivery date without being asked I asked for a refund and they said I would only get 80% but then once the incident happened where she canceled it by herself which her manager said she didn't but they wouldn't allow me to hear the recorded tape then all the sudden rooms to go offer to for a refund for my furniture which I took do not buy from here they are not customer oriented as they care about is getting your money and then making you wait this is absolutely ridiculous I bought my furniture at the end of June and it is now August and I still don't have it I will be making sure I get my full refund do not buy from here. We paid around $3k up front on the purchase. The problem comes with after the sale. Save your money and go to a better store. The second delivery they never showed up and they didn't call. I have never just allowed a salesperson to tell me about a product, I like the written word, straight from the manufacturer. I called back 4 hours later to verify my purchase had been cancelled and refund and a lady stated that it was cancelled and my visa was refunded. I spent $3800 and I had to return it as they shipped a couch that had been patched. They didn't care about their safety let alone mine. Pretty good furniture with lots to offer. When our new cabinet arrived it looked terrible. They sold my bedroom furniture and mattress to someone else and called it a computer error. Also the store wasn't busy so there were multiple employees sitting on the furniture, saw at least a couple napping. It's exposing flaws and weaknesses in your company that will chase customers away. After 2 phone calls, 4 online chats, and 2 unanswered emails I have still not gotten those instructions or any sort of resolution. I was in the market for a convertible crib and had already checked a few other places to compare pricing, so I decided to call ahead to this R2G and see if they had what I was looking for. So dissatisfying soooo disappointing! I was able to get my replacement pushed up to 5 days instead of 2 weeks, but they didn't seem to grasp how much of an inconvenience this was and didn't offer any compensation for my order. I have a sectional now that looks like it's 20 years old. This place is awful!!!! Also, their delivery company hires guys who barely speak English and do not know how to put together the sectionals. So beware! I called RTG & was on hold for over 4 hours! The knob to turn it off is missing. But my wife really like the table so I decided I can wait the long! While these mattresses get good initial scores from customers, there are many complaints about durability over time. He was super knowledgeable and friendly. They don't have any stock at all and will deliver to your stuff at three months or up. What I would like is our furniture and/or our money back until we actually receive our furniture. As i sought intervention from the supervisor Justin, i was horrified. Do not let them sell you on the "fabulous", "care-free" Sunbrella material. My sister, who also moved, was in the market for a new couch. Additionally, you can schedule exact delivery dates and assembly was included. I was wanting a comfy power recliner that would be easy to recline due to occasional backaches. Three days later never heard from anyone. His customer service is absolutely incredible. However, on the delivery date 10/10/2020, customer service left a message that they found they made a mistake with the order, they couldn't deliver. One nice thing is there wAs no pressure from any sales person. Super inconvenient and qutite stupid honestly. There's something to be said about excellent customer service. We enjoyed buying a variety of furniture from this company, leather sectional, son's bedroom furniture and recently our daughter's bedroom set. The salesman don't know the products that they are selling. We have been shopping around for new living room furniture. If that were all there was to Rooms to Go, they deserve 5 stars. roomstogo is a scam. I removed the tissue paper from the box, but the tissue paper that was lying on top of the discolored glass was stuck to it as if the glass had been wiped down with something wet, and the tissue paper adhered to the glass. I found the manager to be extremely unhelpful and he needs to inform his staff that a group of them sitting around and laughing with each other does not create a professional atmosphere when clients walk into the store. I thought he was trying to get a better connection. Delivery service is absolutely horrible. My husband did find a sofa that interested him, (dude was just tired of shopping and getting desperate), so we waved over the sales person, Tim. Seriously, a manager should know what's going on in their store at all times. When it came time for my wife and I to purchase furniture for our new home, we decided that we needed to see and feel our future investment in person. Some links on Slumber Search are referral links. I wanted them to repair it and they said it had to be returned. The delivery men were unprofessional and had no idea what the protocol was in regards to returning the damaged furniture. This exprenience has been extremely dissapointing and we will never do business at Rooms To Go again. Deserves 5 Stars. However, they have a ton of nice things - some very clean line couches especially, with even a MCM vibe.

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