I ordered two dresses, but did not receive themand just got one thats made of cheap fabric and looks nothing like the picture on the site! SCAMMING WEBSITE. I wish I had of seen these reviews before ordering. Doesn't have pattern in the front, made from a uniform floral pattern that kind of resembles a tablecloth, and the bust area is way too high and small. Lukalula has a consumer rating of 1.08 stars from 179 reviews indicating that most customers are generally dissatisfied with their purchases. Very bad site can not cancel or track the order. It also states on their site that you only pay for shipping once, but you have to pay to have I sent back to them WITH tracking which will cost you double what you initially paid for shipping. This place is a joke and scam! This site is very bad. Sizes were all off. walmart returns policy weedist return I have purchased this dress from the lukalula website where the dress did not fit me properly and wanted to return. Do not buy from them! This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. Throughout the week I had emailed numerous times with no response! Pay a little more for quality clothes that at least ships from the U.S. The one I received is practically a step away from being sheer fabric!!!! Your trust is our top concern. No phone number to call and I paid for expedited shipping to get the dresses for a professional photography shoot. They wanted the item number of each item I order which you'd think would be tied to the order number! policy return helped personally firm example enjoy sell use What u order is not wat u get, they copy photos from other websites then send something completely different, they do t respond to emails there is no way to take to someone very dodgy lots of bad reviews I wish I read before I made my purchase. Companies can't alter or remove reviews from ProductReview.com.au. Your email address will not be published. They kept taking long so I contacted them again and asked for my money back and they said they would send it back to the account. Luckily, my credit card is more than willing to issue a return. Also, I checked if I can cancel the second item, but there is no refund. I had to try and email them. I think their strategy is to get the customer to do extra leg work in hopes that the customer will get lazy and drop the whole return thing. lukalula Once I received the dresses over a month later, the quality was not great and extremely overpriced for what they sell. Terrible customer service! It is a scam! Dont buy anything form this store. Poor and arrogant customer service. There is often some processing time before a refund is posted. Now that Im trying to return for a refund they want me to send this to China on my own cost even though the dress is defective! My maternity photo shoot is in 2 weeks. Days passed and nothing happened I called again and the answer was always the same. I did like the hair clips. We're very sorry if the item you received doesn't fit well as a compensation; 1st.We are offering you $15 voucher as compensation or you can purchase the item again with 60% price only. I then received one more dress in the mail and today the 13 May 2020 I emailed them again about the 2 dresses that I still haven't received and it bounced back straight away saying email address not found. Definitely a scam - I have been charged for items that they cancelled so they have had me pay for goods I did not receive. Avoid this place. I gave 2 stars since the 2 dresses and 1 hair flower decoration turned out to be pretty decent after waiting for around 5 weeks of shipping. I didn't get any confirmation of my order and now no reply. This site is a SCAM! To better solve your problem, please send us a picture showing the problem/defect when you submitting the return/exchange request. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. If youve done all of this and you still have not received your refund yet, please contact us via [emailprotected]. Don't waist your time or money on this site! credit Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I paid $159 and will never get them back. Its a SCAMMING WEBSITE!! Scam!!!! Followed all their procedures. I ordered my dresses in March and now it's almost June and paid for shipping that states 7-15 days to arrive. Required fields are marked *. I ordered 3 dresses. This promotion is available to both new and returning customers. Products used:I could not use any of the swimsuits I ordered. It was awful and I never got my dress!!!! See images of the dress to know how terribly poor the quality looks. They did not ship within the stated time. annoying Cheaters. When I asked for a refund, they basically offered me everything BUT a full refund. cpw bowsite temporary Our correspondence started on May 24th and it's July 7th! Im beyond frustrated. I was a little skeptical because of the site and price, but the reviews were really good, so I gave it a shot. They have the WORST customer service ever! Companies can ask for reviews via automatic invitations. The customers had delivery issues, quality issues, refund issues, and facing a poor customer service. If you haven't received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. They are asking me if I could keep the dress and they would give me $20 for the dress that I purchased for $75. Why the heck would I want to keep it?! Their response: "Thank you for your support and understanding. Rabia Shahbaz said: I paid for my two maternity dresses in a little over 15 days. policy return It's a scam site. I tried to contact them and no one will respond to me! $20 voucher and I keep the dress, then $17 refund and again I keep the dress. First, I contacted them asking where my order was since it was still saying not received by shipper (after the guaranteed delivery date). Its exciting to know there is one website provide truly safe and healthy products for customers, which leaves more time to enjoy life. However, you will need to email them to request for refund. Overall I feel it is buyer beware, and, based solely on the currency switch they used, I would not recommend this site. lulus return policy returns They write back DAYS later with a new rep and you have to go over the situation multiple times. I tried to cancel my order and it tells me i haven't placed an order yet! The company is also popular in supplying maternity dresses for photoshoots. They havent responded to my emails! HORRIBLE! DO NOT ORDER THERE!!! Pregnancy brings a lot of stress, so it is good to keep your mind off things by seeing what clothing brands out there offer for pregnant women with all different shapes and sizes that will fit well and look good on your body. This dress was beautiful for my maternity photos! It is pointless but - service@lukalula.com - they will respond in some funny code which makes no sense and sadly - won't help you out. When I reached out to them thru Paypal to ask to return the item (as it arrived too small), they said they couldn't refund the item because I had filed a claim against them on Paypal. It has taken 2 weeks for them to comprehend or understand my simple clear English. We found one positive review. Dont fool by what their photos display.Negotiated for refund. If it was possible to give zero stars, I would. From modest tankini swimwear that includes stretch mesh panels on the bustline to gorgeous fitted gowns with lace bodice embellishments, every style is designed with comfort and versatility in mind-plus theyre made with high-quality fabrics that make you feel comfortable throughout your entire day. I found this review website on the next day since I was trying to figure out and got so worried that I might got scammed. When the orders finally arrived 8 days later, the quality was so poor it looks like something I made in my garage. My tracking information they emailed me with does not work on there website. I was asked to return the item and the company did not even provide a return label. This online store was established in March 2018. Lukalula offers an amazing selection of maternity dresses in attractive colors; it will make shopping for maternity easier than ever. Next thing you know someone remoted into my computer pressing all these buttons and then the screen went black. I paid almost $100 for the dress and shipping for my maternity photo shoot and this is terrible. The pictures are not the real reflection of what the dresses actually look like! If I could give any advice it would be to stay far away from this site. I will definitely order again. I have emailed Lukalula twice asking for a refund and have gotten no replied to either of them. I'm so disappointed. bahriz I then received email after email requesting me to close the dispute so that they can "help solve the problem". We still provide a refund after receiving your return package If there is anything I can do to help, please just let me know, I will try my best to help you." DO NOT spend your money with this business. Ive emailed them three times over the last few months asking to return the dress and they keep avoiding my questions. I waited a month and i hadnt heard anything from them. $30 for expedited shipping and Cant get a refund for what?! Never again! and if you pay with your credit card you should be able to dispute the charges with your bank. A tracking number of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel. THIS IS A SCAM! Worst experience on this website. Not only I had to pay for terrible products, but also expensive shipping fee back to China!! They have bad customer service which didnt help matters. Please do not buy anything from this company. CodeNEW, *AttentionWhenever your order status is updated, such as the payment is successful, the goods have been shipped, etc., we will notify you by email. Lukalula is the WORST company I have ever dealt with. E-mail: service@lukalula.com. Its not worth your time or money!! I contacted the bank to dispute the transaction and received a letter from the bank later that they actually replied to the bank that the items were shipped.

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