I ordered two salmons. It was truly a pleasure to be your host during your getaway to the beautiful Mexican Caribbean, and it is our greatest pleasure to know that you were satisfied with the service provided, as this demonstrates our consistency in maintaining the standards of the Dreams Resorts brand, just as you liked it. Antonio Velzquez 169 out of 286 reviews, Rating 1 - Terrible. We hope to welcome you again on a future occasion and provide you with quality and service. We hope to welcome you again on a future occasion and provide you with quality and service. Do not hesitate to contact us personally before your arrival, we will be happy to assist you. Nelly was amazing, very professional. I even saw a mask on the floor that was left unattended for 2 days. Greetings from sunny Cancun! Rating 5 - Excellent. We encountered various times when we were rushed out of meals by wait staff, delays of 5-10 minutes just to serve morning coffee, delays in serving drinks by bar or beach area staff. Great staff! Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! All rights reserved. Good portion are tiny at this resort however that one meal tasted decent. Xochitl Rivera EConcierge Dreams Vista Cancun Golf & Spa Resort, Dear Mr. Gosia, On behalf of the entire Dreams Vista Cancun Golf & Spa Resort staff, we would like to thank you for taking the time to post a review of your stay at our resort. I dont eat meat, however, my friends said that the meat looked as though it came straight from the can (chicken). Amazing views and very spacious. Room service workers are nice however the food that they brought up tasted terrible and it was cold. It was really a pleasure to be your host during your getaway to the beautiful Caribbean Mexican, and it is our greatest pleasure to know that you were satisfied with the service provided. Representatives from the hotel will lure you to attend a 90-minute meeting where they try to sell you a timeshare and will not rest until you sign on the dotted line (certainly not what i call a vacation). No hot water in room, small beach area and dirty. I never go back to this place. If you change your mind and wish to return, please do not hesitate to contact us, we will do our best to exceed your expectations, pamper you and provide you with an excellent service. We hope that you regain your confidence in us, as it will be a pleasure to offer you a renewed experience. Furthermore, the food is sub-par at all restaurants and the service is slow (from the time you order until you are served minimum 45 minutes) and that is when the property is not full. It was a pleasure to be your host during your recent getaway to the Mexican Caribbean. He is not much of a swimmer so our day consisted of running around after him. It was truly a pleasure to be your host during your getaway to the beautiful Mexican Caribbean, and it is our greatest pleasure to know that you were satisfied with the service provided, as this demonstrates our consistency in maintaining the standards of the Dreams Resorts brand. Management did not let us have the umbrellas on due to the wind And the night our request to have some sort of other arrangement or we could still be in the shade because we had somebody there with a skin condition that could not be in the sun for too long. We hope to welcome you again on a future occasion and provide you with quality and service. No bottle beer and only carry 4 type of can beer . The kid zone was not for him since the age requirement is 3. It was truly a pleasure to be your host during your getaway to the beautiful Mexican Caribbean, and it is our greatest pleasure to know that you were satisfied with the service provided, as this demonstrates our consistency in maintaining the standards of the Dreams Resorts brand, just as you liked it. Pool is very cold. Sincerely, Xochitl Rivera E-Concierge Dreams Vista Cancun Golf & Spa Resort, Dear Mr. Dustin, Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! Paid to much for this hotel . The dislikes that we had were the limitations that my 1.5 year old son had. Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. Antonio Velzquez Therefore, we appreciate your kind comments and please be assured that your comments will not go unnoticed. The hotel, although considered a newer property (less than two years old), is showing serious signs wear. Perfect family vacation. It was difficult to book reservation at Hibachi Resturant. Please be assured that your kind comments will be forwarded to our team, especially the Preferred club department, as motivation to continue our great work and improve our vegetarian options. Travelers may receive a savings voucher when they submit a review. The elevators were falling apart, the windows in the restaurants and the rooms were filthy and no one took the time to clean them. It was really a pleasure to be your host during your getaway to the beautiful Mexican Caribbean, and it is our greatest pleasure to know that you were satisfied with the service provided, Social Media Manager Best Resturant and service was from server Juan and chef Hector at the Bluewater Grill. The pool was very cold, the beach is very rocky and not well maintained. You may as well go and order drinks for yourself at the bar. The food was excellent! We truly look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that our brand and resort are known for. Sincerely, It was a pleasure to be your host during your recent getaway to the Mexican Caribbean. Liked: Staff & service, amenities, property conditions & facilities. Dreams Vista Cancun Golf & Spa Resort. We are very sorry to read We have taken note of our opportunity areas kindly mentioned in your overview. It was super windy and the beach area was very small and dirty. Xochitl Rivera E-Concierge, Response from E-Concierge on Apr 13, 2022, Dear Mr. Soheil , We would like to thank you for giving us the opportunity to receive you at our resort, it was a pleasure to receive you, thank you for sharing your comments through this medium, your comments are really valuable for us, since they allow us to improve our levels of service and product. Off the beaten path. Management wanted us to wait in the room until they fixed it but we requested a new room. Would not recommend it for any parents who has kids less than 5 years old. Therefore, we appreciate your kind comments, and you can be sure that your comments will not go unnoticed. We hope that you will regain your confidence in us, as it will be our pleasure to provide you with a renewed experience. Rest assured we will forward your comments to departments, as a motivation to continue delivering a great service. Staff friendly, 24 hour room service, preferred ammenities. We hope that you regain your confidence in us, as it will be a pleasure to offer you a renewed experience. Really close to the ferry for isla mujeres. On behalf of the team of colleagues at Dreams Vista Cancun Golf & Spa Resort, we would like to thank you first of all for choosing us as your hosts for your recent getaway to the Mexican Caribbean, it was a pleasure having you there! We hope to have the opportunity to host you again in a renewed opportunity to redeem your confidence in our resort and service. Greetings from sunny Cancun! Sincerely, Xochitl Rivera E-Concierge, Response from E-Concierge on Apr 18, 2022, Dear Mrs. Miriam, It makes us very happy that you enjoyed your vacation. Restaurant employee also terrible. It was truly a pleasure to be your host during your getaway to the beautiful Mexican Caribbean, and it is our greatest pleasure to know that you were satisfied with the service provided, as this demonstrates our consistency in maintaining the standards of the Dreams Resorts brand, just as you liked it. Entertainment staff at pool was so cute. If you change your mind and want to come back, please do not hesitate to contact us, we will do our best to exceed your expectations and give you an excellent service. Rest assured we will forward your comments to our food department, as a motivation to continue delivering a great service. We had a corner ocean front suite which did not disappoint. If it was a couple of times, no issues. It was truly a pleasure being your host during your gateway to our beautiful destination, and it is our most pleasure to learn that you were satisfied with the service provided, as it shows our consistency in maintaining the Dreams Resorts brand standards. Greetings from sunny Cancun! If you change your mind and want to come back, do not hesitate to contact us, we will do our best to exceed your expectations, pamper you and provide you with excellent service. Beyond great with the service. I would definitely visit again and recommend. Until the last minute they service suck. Excellent food, resort was well laid out and very clean. However, the wait staff appear tired, not engaged and not willing to go the extra customer service mile. I ordered pizza twice from Pizza Hut and dominos because I was so hungry. Greetings from the radiant Cancun! We hope to welcome you again on a future occasion and provide you with quality and service. Greetings from sunny Cancun! The problem for us that it was a pattern of delayed or poor service and indicated more of a systemic issue. The staff were very friendly and would go out of their way to ensure that we were having a good time and that we got what we needed. Which eats up time, entertainment at night average. Greetings from sunny Cancun! We traveled as a family of 6 and absolutely enjoyed our 5 day stay. This list of activities should either be printed and provided to the rooms every morning or the website should have been shared with us at check-in. He brought the manager of the restaurant over to the table. It was truly a pleasure being your host during your gateway to our beautiful destination, and it is our most pleasure to learn that you were satisfied with the service provided, as it shows our consistency in maintaining the Dreams Resorts brand standards. We also loved the gym and selection of restaurants . Sincerely, Xochitl Rivera E-Concierge Dreams Vista Cancun Golf & Spa Resort, Dear Ms. Allyson, On behalf of our entire team, we want to thank you for choosing us as your hosts on your recent visit to the Mexican Caribbean and for sharing your experience with us. We sincerely hope to welcome you again on a future occasion and provide you with the exceptional quality and service that our brand and resort are known for. On behalf of the colleagues' team at Dreams Vista Cancun Golf & Spa Resort, we want to thank you first and foremost for choosing us as your hosts for your recent getaway to the Mexican Caribbean, it was a pleasure! We hope to welcome you again in the future and provide you with quality and service, greetings from beautiful Cancun! Not the quietest resort. We are very sorry that our options you mention have not met your expectations; We encourage our guests to give us feedback on our services during their stay so that we can offer them the best memories and experiences of their vacation with us. There were sperate shows, etc and places you were noy allowed to use. The quality of the food was the worst Ive had at an all inclusive resort. It was truly a pleasure to be your host during your family vacation in the beautiful Caribbean Mexican, and it is our greatest pleasure to know that you were satisfied with the service provided, just as you enjoyed our food, the pool, the Explore's Club, our staff, and our features views. For our childrens first visit out of the country, we wanted them to experience and learn some history and we did not get any of that. Sincerely, Angel Siliceo eConcierge, Dear Ms. Evyerk, On behalf of the entire team at Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for choosing us as your hosts for your recent getaway to the Caribbean Mexican, it was a pleasure! We hope that you regain your confidence in us, as it will be a pleasure to offer you a renewed experience. Beach had lots of seaweed so, had to ferry to another island Isla Mujeras . We hope to welcome you again on a future occasion and provide you with quality and service. Sincerely, Xochitl Rivera E-Concierge Dreams Vista Cancun Golf & Spa Resort, Dear Mr. Dustin, Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! Also they have jet skis and water activities there so you wont have to travel to get access to that! Receive the warmest greetings from sunny Cancun! Social Media Coordinator Greetings from sunny Cancun! It is enough to get some sand and go for a swim in the ocean. This restaurant opens after 6, portofino. They are also doing constructions on the beach to try to make the beach longer it was noisy and cables everywhere which is a tripping hazard. Antonio Velzquez Greetings from sunny Cancun! Very friendly staff. Sincerely, Xochitl Rivera E-Concierge, Dear Mrs Jane , Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! We truly look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort and the improvements achieved thanks to your valuable feedback. The restaurants were great and had a variety of options. Rest assured, we will forward your kind comments to our team, especially the entertainment team, as a motivation to continue with our great job! Sincerely, ngel Siliceo E-Concierge Dreams Vista Cancun Golf & Spa Resort, Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family, Dear Ms. Paulina, Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! We have to pull our luggage by ourself with kids. We have taken your rating very seriously, it is never our intention to disappoint you, and you can be assured that the necessary measures are being taken so that it does not happen again in the future. We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that our brand and resort are known for. We have taken your comments on the subject of the problems you had with us very seriously, you can be sure that the necessary measures are being taken to prevent a recurrence in the future. We truly look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that our brand and resort are known for. Sincerely, Xochitl Rivera, E-Concierge Dreams Vista Cancun Golf & Spa Resort, Response from E-Concierge on Apr 15, 2022, Dear Ms. Katrina, Thank you for the water aerobics Irene, Eric and Stephanie. Management did not take the seriously and played it Ill like it wasnt a big deal even though they said that this has happened in the past. Sincerely, Xochitl Rivera E-Concierge, Dear Mrs. Cynthia, Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! Will stay again. We sincerely hope to have the honor of being your hosts in the not too distant future in your new home in the Mexican Caribbean to present the improvements achieved thanks to your valuable comments. We truly look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort and the improvements achieved thanks to your valuable feedback. A beautiful resort for partners or a family trip. We verify reviews to ensure the traveler booked with Expedia Group. Ive been to resorts that had little to none The food wasn't 5 star as some people noted but fantastic for an all-inclusive resort. , our restaurants, the children's area and our staff. Beware of the "coupons' they offer you as they will be used purely as an enticement technique and they are not valid unless you spend a lot more money. There are no designated smoking areas (at least not much, just one besides the beach), which is unfair to those who smoke. We have taken your rating very seriously, it is never our intention to disappoint you, and you can be sure that the necessary measures are being taken to prevent it from happening again. The buffet was small. It was truly a pleasure to be your host during your getaway to the beautiful Mexican Caribbean, and it is our greatest pleasure to know that you were satisfied with the service provided, as this demonstrates our consistency in maintaining the standards of the Dreams Resorts brand. Bring snacks. We have taken your rating very seriously, it is never our intention to disappoint you, and you can be assured that the necessary measures are being taken so that it does not happen again in the future. Disliked: Cleanliness, staff & service, amenities, property conditions & facilities, I left a day early because I was unhappy with my room & food & they would refund my day I didnt stay. For the chef positions, it is imperative that they hire people that actually know how to cook and prepare foods. Food was good, room service had the tortilla soup that was amazing!! Your comments will inspire our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. From the moment we checked in with the preferred club, Eduardo took care of all the details including tee times and reservations. as this demonstrates our consistency in upholding the Dreams Resorts brand standards. The room was a decent size. Id come back to this resort again. Every other was average at best. On the other hand, we have taken notes of the areas of opportunity that you are sharing with us, they will be passed on to the corresponding departments. There was one restaurant that was decent. Good for relaxation. We are really sorry to hear that our options that you mention have not met your expectations; We encourage our guests to give us feedback on our services during their stay so that we can offer them the best memories and experiences of their vacation with us. The manager told me that they looked into the freezer and found one more salmon hiding in the back. Best Regards from sunny Cancun! The door was about 400 pounds and if I wouldve fell on him I wouldve killed him. Liked: Cleanliness, property conditions & facilities. It was truly a pleasure to be your host during your getaway to the beautiful Mexican Caribbean, and it is our greatest pleasure to know that you were satisfied with the service provided, as this demonstrates our consistency in maintaining the standards of the Dreams Resorts brand. Xochitl Rivera E-Concierge Dreams Vista Cancun Golf & Spa Resort, Dear Ms. Tracy, Sincerely, Angel Siliceo E-Concierge Dreams Vista Cancun Golf & Spa Resort, Dear Mrs. Adriana, Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! It is an honor for us to know that we exceeded your expectations, as well as that you enjoyed your family trip in your new home. We truly look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that our brand and resort are known for. Your feedback is really valuable to us as it allows us to improve our service and product levels. Nice plate presentations but flavors were bland and not tasteful. Conclusion: Expensive all inclusive, sub-par food, decent rooms, slow service, bad service from front desk staff. The kids always wanted to be in the shade as well as the sun was super strong and there was always an argument about having the umbrellas on they wanted to have a sign a waiver saying that if the umbrella flies off we are responsible. I need to be calling constantly for think in the room . 4 adults and 4 kids . It was spicy & cheesy, and was overall, was the highlight We hope to welcome you again on a future occasion and provide you with quality and service. Spend your money on better properties in Cancun/Playa del Carmen. It was truly a pleasure to be your host during your getaway to the beautiful Mexican Caribbean, and it is our greatest pleasure to know that you were satisfied with the service provided, as this demonstrates our consistency in maintaining the standards of the Dreams Resorts brand, just as you have really liked the view from our RoofTop. Be sure to spend time with Jesus and Fernanda at the rooftop pool and bar as well as as Adrian making drinks there. Sincerely, Xochitl Rivera E-Concierge, Response from Social Media Manager on Apr 11, 2022, Dear Mr. Jeffrey, On behalf of the entire Dreams Vista Cancun Golf & Spa Resort team of colleagues, we would like to thank you for taking the time to post a review of your stay at our resort. in the future. On behalf of the entire Dreams Vista Cancun Golf & Spa Resort staff, we would like to thank you for taking the time to post a review of your stay at our resort. Best Regards from sunny Cancun! A normally stay on a 4 or 5 start Hotel and never experience a service like this hotel. Best Regards from sunny Cancun! Greetings from sunny Cancun! Xochitl Rivera E-Concierge, Response from Social Media Coordinator on Mar 20, 2022, Dear Ms. Danielle, On behalf of the entire team of colleagues at Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! Great services and staff. We truly look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that our brand and resort are known for. Response from Social Media Coordinator on Mar 30, 2022, Dear Ms. Cynthia, We truly look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that our brand and resort are known for. Clean overall. The beach area was dirty and not much of a beach, but a short ferry ride to Islas mujeres was worth the beach!! Great for families with little ones. That said, we are disappointed to learn that we have unfortunately not met your expectations in other respects. Stayed 4 nights on a girls trip. Sincerely, Angel Siliceo E-Concierge, Dear Mr. Chung K Lee , We would like to thank you for giving us the opportunity to welcome you to our resort, it has been a pleasure to host you, thank you for sharing your comments through this medium. Food options were limited and felt like we were eating same food over and over. We hope to welcome you again on a future occasion and provide you with quality and service. On behalf of the entire staff at Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post a review of your stay at our resort. Sincerely, Xochitl Rivera E-Concierge Dreams Vista Cancun Golf & Spa Resort, Response from Social Media Coordinator on May 11, 2022, Dear Mr. Benny, On behalf of the entire team of colleagues at Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! The staff for the most is friendly and attentive with the exception of the check-in/front desk staff which lack the basic courtesy when dealing with guests. your move to Preferred Club. We sincerely hope to welcome you again on a future occasion and provide you with the exceptional quality and service that our brand and resort are known for. The perks that we enjoyed were the safety of the hotel as they always had someone confirm our room number and they knew when we were leaving and coming back. Social Media Coordinator Sincerely, Xochitl Rivera E-Concierge Dreams Vista Cancun Golf & Spa Resort, Dear Mr. Dionicei, Bathroom: clean and the water pressure was great. Rest assured, we will forward your kind comments to our team, especially the food department, as a motivation to continue with our great job and improve our vegetarian options. Worthwhile to upgrade to premium, Disliked: Staff & service, amenities, property conditions & facilities. Honestly , I didn't like this hotel. Great room with necessary amenities. I would of liked more beach area, less seaweed, Very good resort for couples and families. Dreams Vista Cancun Golf & Spa Resort, Dear Mr. Davis, Sincerely, Xochitl Rivera E-Concierge Dreams Vista Cancun Golf & Spa Resort, Traveled with partner, Traveled with family, Dear Mr. Oscar Montero, Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! Dear Mrs. Joanna Olivia, Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your review of your recent stay at our resort. Kind regards, Xochitl Rivera E-Concierge, Dear Mrs. Mykola, Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! Great place beautiful property. I will never stay at this hotel again. We loved the service, friendly and helpful staff, and the spa was amazing! It was truly a pleasure to be your host during your getaway to the beautiful Mexican Caribbean, and it is our greatest pleasure to know that you were satisfied with the service provided, as this demonstrates our consistency in maintaining the standards of the Dreams Resorts brand. Save 10% or more on thousands of properties with member prices. Dear Mr. Jeffrey, On behalf of the entire team of colleagues at Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post a review of your stay at our resort. On behalf of the entire staff at Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post a review of your stay at our resort. Additionally, it is with such joy to know that we had met your expectations. Staff is very friendly. Sincerely, Xochitl Rivera E-Concierge Dreams Vista Cancun Golf & Spa Resort, Dear Guest, On behalf of the team of colleagues at Dreams Vista Cancun Golf & Spa Resort, we would like to thank you first and foremost for choosing us as your hosts for your recent getaway to the Mexican Caribbean. Presentation for preferred guests long but excellent. As for dinners, the Mexican restaurant was the highlight, great choices and flavors. As a prefer club customer I was expecting better on the room and in general. On behalf of the entire team of colleagues at Dreams Vista Cancun Golf & Spa Resort, we would like to thank you for taking the time to post your opinion about your recent stay at our resort, your new home in Cancun! 10/10 Im very satisfied with everything and the staff was perfect! Greetings from sunny Cancun!

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