you own or otherwise control all rights to the content that you may submit to the Website; that any use of such content will not cause injury or harm to any person or entity; and, you will indemnify Orange Owl (Pty) Ltd t/a Crystal Fusion, By submitting reviews, comments and/or any other content (other than your personal details) to Orange Owl (Pty) Ltd t/a Crystal Fusion. Communication has been documented with the customer from the start of this claim. Crystal Fusion - Worthwhile or Snake Oil? Orange Owl (Pty) Ltd t/a Crystal Fusion, Whilst Orange Owl (Pty) Ltd t/a Crystal Fusion, To the full extent permissible by applicable law, Orange Owl (Pty) Ltd t/a Crystal Fusion, Any information collected is used solely by Orange Owl (Pty) Ltd t/a Crystal Fusion. Additionally, Crystal Fusion made a Good Will offer to pay the customers insurance deductible of $500. I bought a new truck in ***** 2 years ago with a windshield warranty. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. From my driveway, with the glass guy there, we called the claims department to submit the pictures and get the payment details, but they were closed for the holiday. As a dealer, you want to provide services that offer value to your customers. Unlike insurance, it does not warranty glass breakage from falling objects. So relax and enjoy the drive! Night driving is made infinitely easier with reduced glare and better visibility. Find out how you can improve customer satisfaction by visiting our dealership page. xY,qIbyO2+Y, ] @7UOOwW{zz?G~t=y_]._at3?a}_k?_Ox_o_ch5r,~BiVOoaD|DyF!_e)~]Wa>/>|?d However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The Don Brown Chevrolet Service Center is proud to offer our customers Crystal Fusion Protection. %PDF-1.3 Do Not Sell My Personal Information -, By logging into your account, you agree to our. Significantly reduces Night Glare This means that every time you visit this website you will need to enable or disable cookies again. For more information click here. I see there were a couple initial calls made originating on Sunday September **** and then a second on September ***. You hereby agree to allow Orange Owl (Pty) Ltd t/a Crystal Fusion SA to take all reasonable steps to ensure the integrity and security of the Website Data. Hyundai Palisade General Discussion Forum, The Fora platform includes forum software by XenForo, Hyundai Palisade Complaints, Issues And Problems, Hyundai Palisade Dealers, Prices And Orders, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada, PalisadeForum.com is an independent Hyundai enthusiast website owned and operated by VerticalScope Inc. If you are interested in any of these positions, send your CV (PDF format, max 2MB) to info@crystalfusionsa.co.za. This payment will be issued within 10 business days to the address on file. )9wZ~; \2uy#0m<> As a result, water beads up and rolls away and damage from small road debris is greatly reduced. Privacy Statement - We just bought a new Cadillac SRX for my wife and the dealer is selling this treatment for $175. My business I do warranty work and not once have I ever dropped parts and told customer to do it. Again, they fail to meet their end of the agreement. I was driving on a freeway and was approaching an overpass. huh, never heard of it. She followed our protocol in contacting the Glass Repair Facility (not the Dealership) for contact with the customer. With COVID locking down many businesses, it is not like I had ample opportunity to get the truck, the glass repair guy, and me all the in the same place, just to call them, but not do the work. Additional tip. We offer an excellent Customer Retention Program (CRP) that makes everything easy for you. As we were signing all the paperwork to take our new 2021 Palisade home, the dealers finance guy tried to up-sell me on the First Extended warranty, which takes the bumper to bumper up to 10 years/100k miles. According to our records the customer purchased a Crystal Fusion repair/replacement warranty in October of 2016 from TC Chevrolet. I use PIAA silicone wipers (, 2015 Acura TLX V6 Tech (P-AWS), Black Copper Pearl. The Fora platform includes forum software by XenForo, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. I wish they had just told me up front that the only real supported way to get the work covered by the warentee done was through their provider. I had Crystal Fusion put on a brand new 2011 Dodge truck I bought new. We are sorry to hear of your disapprovalwith our process. Rain-x user here for many years. Lets chat Honda interior, mods, and more! See below for job opportunities at Crystal Fusion. Well show you how being an agent is significantly beneficial to your agency. The Fora platform includes forum software by XenForo, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada, tlxforums.com is an independent Acura enthusiast website owned and operated by VerticalScope Inc. Our office was closed for observance of the Labor Day Holiday. Still currently on hold, at 31 minutes and counting. Advertising - Improves clarity and visibility to extend driver reaction time We are using cookies to give you the best experience on our website. to Go, Improves clarity and visibility to extend driver reaction time, Deflect small road debris to reduce damage to glass, Protects against acid rain, corrosion and mineral buildup. The replacement has been scheduled for June 8,2021. Attached is a picture of the damaged windshield that Crystal Fusion advertised and sold as "reinforced and unbreakable" with their protective coating. As there is a clause in the contract for cancellation, we can certainly cancel the scheduled installation and issue a pro-rated refund to the cusotomer. Price is listed as $2500, he offered it to me for $1500. But waited till I reported the matter to BBB before responding? They are unwilling to work with any other vendor besides safelite to replace the glass even though it is available through other vendors. I recently bought an M340i from ********* in **********, **. Contact Us - The complaint is resolved, however, not like Crystal Fusion indicates. You must log in or register to reply here. I had multiple phone calls with them explaining that it was not the overpass. I was told if they were closed, it was OK to call after the work for authorization. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to the principles of conflicts of laws. Come join the discussion about reviews, performance, trail riding, gear, suspension, tires, classifieds, troubleshooting, maintenance, for all JL, JT, JK, TJ, YJ, and CJ models! ComplaintsComplaints for Crystal Fusion Technologies Inc.Glass CoatingView Business profile. Crystal Fusion Technologies is the manufacturer of the windshield product. I filed a report the first thing the next morning. All conversations are recorded. Find out why so many customers enjoy Crystal Fusion, our ultra-hydrophobic windshield protection treatment. I use RainX which I apply myself every 2 months or so. -Y.ph1#)k:J G.RA:s0 wu:U;EV= [|~*5UMdD AG m_VAQ0T=- "+" r1Wfz'fmT-BgCNGK1u[H@hW;MFV%q_-NX3iI{1- =4 RF/QA]"R% I was told I could arrange for a glass company to replace the windshield, but unless I used their preferred provider (a company with low reviews here who messed up my wifes replacement several year ago) I would need to call for payment, or pay out of pocket. International Association of Better Business Bureaus. It is not safe to drive my vehicle right now and, after reading some other comments, I am filing through insurance now. MNLrl+C-ay3Getx4:`,n p7s~@ >]5h6,+B?W@-{7XkI^S/z2_no& |%b_m_Le~N&T?>u This was communicated to the customer, however he then recanted how the damage occurred. Additionally, they had no further information regarding the displeasure of the consumer. Crystal Fusion Technologies follows a claims process which involves 3rd party vendors who install windshields. Cover for windshield area to keep pine needles out. Any person who delivers or attempts to deliver any damaging code to the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website or attempts to gain unauthorised access to any page on this site or to any Website Data shall be prosecuted and civil damages shall be claimed in the event that Orange Owl (Pty) Ltd t/a Crystal Fusion SA or any of its customers suffers any damage or loss. I called back a week later to check, and was told the claim was denied because the authorization number was not provided before the work was done, and the glass used was OEM and not aftermarket. Find out how you can improve customer satisfaction by visiting our. Only after I got involved by calling the dealership and fusion was progress. It enhances visibility in bad weather and strengthens the automotive glass surface. At this point, I dont believe I bought a real supported warranty. Own reliance Your use of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website and your use of and reliance on Website Data or any part thereof is at your own risk. After 4-5 phone calls to get details on how to proceed, and then waiting for the local dealer to get the glass in, the work was arranged to be done 7/*. Where applicable, you agree, in terms of Section 42(2)(d) of the Electronic Communications and Transaction (ECT) Act 25 of 2002 that the services begin with the your consent before the end of the seven day period referred to in Section 44(1) of the ECT Act. Archive - hVmo6+al! I'm interested to know if anybody has actual experience with the product rather than just opinions. I contacted Crystal Fusion to file a warranty claim on my windshield on Tuesday September *, 2019. BBB Business Profiles may not be reproduced for sales or promotional purposes. hbbd```b``f >dQ~`RD)`"}"@\"b;H`[$-$&``3&4dWmHR 2&/g`9{ *Y endstream endobj startxref 0 %%EOF 88 0 obj <>stream We proudly offer Crystal Fusion for dealers and independent distributors throughout the country and around the world. The broken windshield is in my line of sight and illegal to drive in this condition. My windshield got a 10 inch crack in the sight line, preventing me from safely driving the vehicle. Youll offer a safety product that has great value for your clients as well as the end consumer. If it's free and the dealer applies it, it may be worth getting done. They sent me supplies but according to their instructions they didnt send everything. 37 0 obj <> endobj 69 0 obj <>/Filter/FlateDecode/ID[<60C3B5B14EDBC5B1536F89AC0B96B47E><5E512AF35F2345FA9D4DA1F4484CE2FC>]/Index[37 52]/Info 36 0 R/Length 140/Prev 198995/Root 38 0 R/Size 89/Type/XRef/W[1 3 1]>>stream We have contacted them regarding this issue and they stated the claim was denied for a valid reason according to the contract terms. Dealer is asking if I want Crystal Fusion windshield treatment? Save as set out in these Terms, Orange Owl (Pty) Ltd t/a Crystal Fusion SA makes no representations and provides no warranties or guarantees of whatever nature regarding the range Owl (Pty) Ltd t/a Crystal Fusion SA Website, its availability, content and/or the Services. The treated windshield micro-beads water and protects against the elements. hb``b``e`a`8vAX6500 According to the contract terms stated on the front of the attached warranty, the vehicle windshield is covered when road debris is propelled when operating the vehicle on a public road, street or highway. I'm trying to work with them in this process.

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