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2/ Acknowledge receipt of the complaint within 24 hours and advise the complainant of their rights. 7.7 If an individual makes a request under subclause 7.6, the first organisation must not charge the individual for the making of, or to give effect to, the request and: (a) if the request is of a kind referred to in paragraph 7.6(c) or (d)the first organisation must give effect to the request within a reasonable period after the request is made; and. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. You have the right to request (by telephone and/or by email) that Red Fox Orchids does not disclose any personal information about you for the purpose of direct marketing. Australian Privacy Principle 11 security of personal information. In the event that a complaint about privacy issues is received via a credit reporter the Privacy Officer will: 2/ Acknowledge receipt of the complaint to the credit reporter within 24 hours. You also have the right to request (by telephone and/or by email) that Red Fox Orchids correct any information that is incorrect, outdated or inaccurate. Red Fox Orchids ensures that all personal information is held in a secure manner. 12.1 If an APP entity holds personal information about an individual, the entity must, on request by the individual, give the individual access to the information. 3/ Fully investigate the complaint. (b) the individual requests the entity to notify the other APP entity of the correction; the entity must take such steps (if any) as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so. The content of the pages of this website is for your general information and use only. Forpermitted health situation, see section 16B. Red Fox Orchids will collect and process personal information in the normal course of business. APPENDIX A INFORMATION PRIVACY PRINCIPLES, Part 1 Consideration Of Personal Information Privacy, Australian Privacy Principle 1 open and transparent management of personal information. Where applicable and to the best of Red Fox Orchids knowledge all computers or servers have the required security protections in place to safeguard and protect any personal information that is held by Red Fox Orchids. In so far as those cookies are not strictly necessary for the provision of Red Fox Orchids services, we will ask you to consent to our use of cookies when you first visit our website. 11.1 If an APP entity holds personal information, the entity must take such steps as are reasonable in the circumstances to protect the information: (a) from misuse, interference and loss; and. Forpermitted health situation, see section 16B. (d) the APP entity is an enforcement body and the entity reasonably believes that: (i) if the entity is the Immigration Departmentthe collection of the information is reasonably necessary for, or directly related to, one or more enforcement related activities conducted by, or on behalf of, the entity; or, (ii) otherwisethe collection of the information is reasonably necessary for, or directly related to, one or more of the entitys functions or activities; or. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. As a client of Red Fox Orchids and agreeing to Red Fox Orchids Terms and Conditions of Trade, which includes Red Fox Orchids privacy statement you hereby agree and consent to the provisions of this Privacy Policy Manual, including but not limited to the collection, processing, use and disclosure of your personal information. You can make a complaint to Red Fox Orchids internal dispute resolution team (IDR) regarding an interference with and/or misuse of your personal information by contacting Red Fox Orchids via telephone or email. Further, the implementation of cookies notices on Red Fox Orchids website has been activated to ensure Red Fox Orchids clients have adequate protection in providing consent to Red Fox Orchids in withholding their personal data. Where relevant to data processing as per the GDPR, and in particular where Red Fox Orchids uses new technologies, and takes into account the nature, scope, context and purposes of processing and considers that the data processing is likely to result in a high risk to the rights and freedoms of natural persons, the Privacy Officer shall, prior to the processing of personal information, carry out an assessment of impact of the envisaged processing operations by way of a protection impact assessment. 5.2 The matters for the purposes of sub-clause 5.1 are as follows: (a) the identity and contact details of the APP entity; (i) the APP entity collects the personal information from someone other than the individual; or. Australian Privacy Principle 2 anonymity and pseudonymity. Our ABN is 26635048814. 2.1 Individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with an APP entity in relation to a particular matter. (c) any other matter prescribed by the regulations. 10.2 An APP entity must take such steps (if any) as are reasonable in the circumstances to ensure that the personal information that the entity uses or discloses is, having regard to the purpose of the use or disclosure, accurate, up to date, complete and relevant. The Privacy Officer may be asked to provide background information or identify the staff members who can do so. (b) sub-clause 3.4 applies in relation to the information. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. They do not signify that we endorse the website(s). 6.5 If an APP entity uses or discloses personal information in accordance with paragraph 6.2(e), the entity must make a written note of the use or disclosure. (ii) the individual requests the entity to correct the information; the entity must take such steps (if any) as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading. 8.2 Sub-clause 8.1 does not apply to the disclosure of personal information about an individual by an APP entity to the overseas recipient if: (a) the entity reasonably believes that: (i) the recipient of the information is subject to a law, or binding scheme, that has the effect of protecting the information in a way that, overall, is at least substantially similar to the way in which the Australian Privacy Principles protect the information; and, (ii) there are mechanisms that the individual can access to take action to enforce that protection of the law or binding scheme; or. 4/ Respond, with findings, to the credit reporter within 7 days of receipt. 5/ Keep a record of all complaints received for ongoing review of policies and procedures. This personal information may be collected and processed, but is not limited to, any of the following methods; 2/ Work authorisation forms, quote forms or any other business documentation, 3/ Publicly available databases that hold information, 4/ Websites that detail information such as Sensis, Facebook, Google etc, 5/ By verbally asking you for information as part of normal business practices. (d) the entity is not required by or under an Australian law, or a court/tribunal order, to retain the information; the entity must take such steps as are reasonable in the circumstances to destroy the information or to ensure that the information is de-identified. 1.2 An APP entity must take such steps as are reasonable in the circumstances to implement practices, procedures and systems relating to the entitys functions or activities that: (a) will ensure that the entity complies with the Australian Privacy Principles and a registered APP code (if any) that binds the entity; and. The Privacy Act 1988 and the Credit Reporting Privacy Code 2014 places obligations and responsibilities on employers and employees to ensure that information collected from individuals is collected, retained and used in line with the APPs. This includes ensuring that it conforms to all required APPs including the provision of a clearly expressed and readily available Privacy Policy. (f) sub-clause 9.3 applies in relation to the use or disclosure. The information provided in this fact sheet is of a general nature. Further in February 2018, the Notifiable Data Breaches (NDB) Scheme was introduced under Part IIIC of the Act. Further information regarding the APPs can be obtained from the office of the Australian Information Commissioner at www.oaic.gov.au. Any complaints should be directed to the following contact details in the first instance; In your communication you should detail to Red Fox Orchids the nature of your complaint and how you would like Red Fox Orchids to rectify your complaint. The term Red Fox Orchids or us or we refers to the owner of the website whose registered office is 191 Dances Rd, Caboolture Qld 4510 Australia. 12.3 If the APP entity is an organisation then, despite sub-clause 12.1, the entity is not required to give the individual access to the personal information to the extent that: (a) the entity reasonably believes that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or, (b) giving access would have an unreasonable impact on the privacy of other individuals; or, (c) the request for access is frivolous or vexatious; or, (d) the information relates to existing or anticipated legal proceedings between the entity and the individual, and would not be accessible by the process of discovery in those proceedings; or, (e) giving access would reveal the intentions of the entity in relation to negotiations with the individual in such a way as to prejudice those negotiations; or, (f) giving access would be unlawful; or, (g) denying access is required or authorised by or under an Australian law or a court/ tribunal order; or. (a) the APP entity refuses to correct the personal information as requested by the individual; and. Where a more detailed knowledge of Red Fox Orchids rights and responsibilities is required, the Privacy Officer will be able to provide assistance. Red Fox Orchids will not pass on your personal information to third parties without first obtaining your consent. The client acknowledges that provided the correct Privacy Act disclosures have been made that Red Fox Orchids may conduct a credit report on the client for the purposes of evaluating the credit worthiness of the client. 7.3 Despite subclause 7.1, an organisation may use or disclose personal information (other than sensitive information) about an individual for the purpose of direct marketing if: (a) the organisation collected the information from: (i) the individual and the individual would not reasonably expect the organisation to use or disclose the information for that purpose; or, (ii) someone other than the individual; and, (i) the individual has consented to the use or disclosure of the information for that purpose; or, (ii) it is impracticable to obtain that consent; and. Thursday - Saturday 9am - 3pm 4.2 The APP entity may use or disclose the personal information for the purposes of making the determination under sub-clause 4.1. From time to time, this website may also include links to other websites. Relationship with Credit Reporter In the event that notification of a default has been reported to a Credit Reporter and your credit file has been updated (including any changes to the balance outstanding or contact details), then the Credit Reporter shall be notified as soon as practical of any such changes. These principles apply to private sector organisations who deal with information relating to individuals. For complete terms visit afterpay.com/terms. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Red Fox Orchidss relationship with you in relation to this website. Red Fox Orchids shall abide by the following APPs at all times: Part 1 Consideration of personal information privacy, APP 1 Open and transparent management of personal information, Part 2 Collection of personal information, APP 3 Collection of solicited personal information, APP 4 Dealing with unsolicited personal information, APP 5 Notification of the collection of personal information, Part 3 Dealing with personal information, APP 6 Use or disclosure of personal information, APP 8 Cross-border disclosure of personal information, APP 9 Adoption, use or disclosure of government related identifiers, Part 4 Integrity of personal information, APP 10 Quality of personal information, APP 11 Security of personal information, Part 5 Access to, and correction of, personal information, APP 12 Access to personal information, APP 13 Correction of personal information. 4.4 If sub-clause 4.3 does not apply in relation to the personal information, Australian Privacy Principles 5 to 13 apply in relation to the information as if the entity had collected the information under Australian Privacy Principle 3. APP 1.3 requires an APP entity to have a clearly expressed and up-to-date APP privacy policy describing how it manages personal information. Wednesdays Closed Red Fox Orchids does not disclose information about the client to third party overseas recipients unless the client has provided its consent. 5.1 At or before the time or, if that is not practicable, as soon as practicable after, an APP entity collects personal information about an individual, the entity must take such steps (if any) as are reasonable in the circumstances: (a) to notify the individual of such matters referred to in sub-clause 5.2 as are reasonable in the circumstances; or. 6.3 This sub-clause applies in relation to the disclosure of personal information about an individual by an APP entity that is an agency if: (a) the agency is not an enforcement body; and, (b) the information is biometric information or biometric templates; and, (c) the recipient of the information is an enforcement body; and. (d) the individual has not made such a request to the organisation. You may make a request to withdraw your consent at anytime by telephone and/or by email to the following contact details; Red Fox Orchids will ensure that any Information that is to be obtained from you is done so verbally or using Red Fox Orchids prescribed forms which; It is the responsibility of Red Fox Orchids to ensure that any personal information obtained is as accurate and up to date as possible and information is only collected by lawful means in accordance with the Act and relevantly, in accordance with the GDPR. Formal review of this privacy policy shall be undertaken on a 6 monthly basis with the details of this review recorded by the Privacy Officer. This website contains material which is owned by or licensed to us. While the GDPR and the APP share some similarities, Red Fox Orchids is providing robust privacy policies and procedures for its staff and clients. (d) the disclosure is conducted in accordance with the guidelines made by the Commissioner for the purposes of this paragraph. (a) the APP entity is an organisation; and. (a) to give access to the personal information because of sub-clause 12.2 or 12.3; or. In accordance with the NDB Red Fox Orchids is aware of its responsibilities to notify its clients in the event of a potential data breach that may cause serious harm to clients. Every staff member of Red Fox Orchids who handles personal information is required to have an understanding of the Australian Privacy Principles (APPs), the Act and the GDPR, where necessary. As at 25 May 2018, the EU General Data Protection Regulation (GDPR) was introduced providing increased transparency for data protection for all businesses transferring data to the Europe Union. 9.2 An organisation must not use or disclose a government related identifier of an individual unless: (a) the use or disclosure of the identifier is reasonably necessary for the organisation to verify the identity of the individual for the purposes of the organisations activities or functions; or, (b) the use or disclosure of the identifier is reasonably necessary for the organisation to fulfil its obligations to an agency or a State or Territory authority; or, (c) the use or disclosure of the identifier is required or authorised by or under an Australian law or a court/tribunal order; or, (d) a permitted general situation (other than the situation referred to in item 4 or 5 of the table in subsection 16A(1)) exists in relation to the use or disclosure of the identifier; or, (e) the organisation reasonably believes that the use or disclosure of the identifier is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or. IP address, browser, email client type and other similar details; Reports are available to Red Fox Orchids when Red Fox Orchids sends an email to the client, so Red Fox Orchids may collect and review that information. (c) the adoption, use or disclosure occurs in the circumstances prescribed by the regulations. (e) the individual has not made such a request to the organisation. This involves, identifying Red Fox Orchids data protection officer (Privacy Officer), how clients can contact the Privacy Officer and identifying the process of transferring clients personal information. The privacy officers duties include (but are not limited to) the following: The Privacy Officer needs to be familiar with the APPs. We will disclose information in relation to the complaint to any relevant credit provider and or Credit Reporting Body that holds the personal information the subject of the complaint. To assist with this compliance, Red Fox Orchids ensures that all of its staff members adhere to these policies and procedures. This Privacy Policy manual is available to all clients of Red Fox Orchids. Further, in the event the client is located in the Europe Union (EU), Red Fox Orchids acknowledges that any potential data breaches will be safeguarded by the provisions of the GDPR. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. From 12 March 2014, the Australian Privacy Principles (APPs) replaced the National Privacy Principles and Information Privacy Principles and were inserted into the Privacy Act 1988 (the Act) at schedule 1. 6.1 If an APP entity holds personal information about an individual that was collected for a particular purpose (the primary purpose), the entity must not use or disclose the information for another purpose (the secondary purpose) unless: (a) the individual has consented to the use or disclosure of the information; or. In accordance with the Act, including the GDPR (where relevant), Personal Information can only be used by Red Fox Orchids for the following purposes: 1/ Access a credit reporters database for the following purposes: 2/ Check trade references noted on the prescribed form for the following purposes: 3/ Market Red Fox Orchids products and services. Australian Privacy Principle 8 cross-border disclosure of personal information. 13.3 If the APP entity refuses to correct the personal information as requested by the individual, the entity must give the individual a written notice that sets out: (a) the reasons for the refusal except to the extent that it would be unreasonable to do so; and, (b) the mechanisms available to complain about the refusal; and. 7.8 This principle does not apply to the extent that any of the following apply: (a) theDo Not Call Register Act 2006; (c) any other Act of the Commonwealth, or a Norfolk Island enactment, prescribed by the regulations. The data protection assessment will be required in instances whereby: The assessment shall be carried out in accordance with Article 35 (7) of the GDPR and carry out reviews of such data protection impact assessments when there is any change of the risk associated with the processing of personal information. Any requests to receive your personal information or to correct personal information should be directed to the following contact details; Red Fox Orchids will destroy personal information upon your request (by telephone and/or by email) or when the personal information is no longer required. 1.6 If a person or body requests a copy of the APP privacy policy of an APP entity in a particular form, the entity must take such steps as are reasonable in the circumstances to give the person or body a copy in that form. Red Fox Orchids collects personal information for a variety of reasons. All staff are encouraged to discuss privacy issues with the nominated Privacy Officer. 7.6 If an organisation (the first organisation) uses or discloses personal information about an individual: (a) for the purpose of direct marketing by the first organisation; or. 12.6 Without limiting sub-clause 12.5, access may be given through the use of a mutually agreed intermediary. In the event that a complaint about privacy issues is received the Privacy Officer will: 1/ Take ownership of the complaint and ensure that it is dealt with in a timely manner. Educational material is available from the office of the Privacy Commissioner which explains what Red Fox Orchids needs to know in order to comply with the Privacy Act. (j) giving access would reveal evaluative information generated within the entity in connection with a commercially sensitive decision-making process. Red Fox Orchids will notify you if circumstances change regarding overseas disclosure and will comply with the Act and the GDPR in all respects.

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