Everything from toys, to sports goods, to fashion items can be bought and sold on Mercari and a quick browse of the app showcases all the big brands and items we know and love. I have that email. hbbd```b``fo@$X D)`Dl&f ,>D&H}0"$ l-_d- @ @ It was soaked in Cat Urine and gouged on both sides 10. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. Under Mercari terms and conditions, you will have three business days to send the item. Mercari's return policies seem designed to make you exasperated and frustrated. Some items sell in minutes, some take a bit longer. At this time, we kindly encourage this consumer to reach out to our in-app Help Center or email support at ******************* for clarification and assistance regarding this matter. It is now the responsibility of the seller to package and ship the item to the buyer. Never buy a fragrance from Mercari. Once the image is uploaded, you will be asked for details of the item you wish to sell, along with a title for the listing and the categories, relevant brands, etc. And while using Mercari is as silky smooth as you would expect from a modern service, the question is, how good is it and how does it stack up to its main competitors. For online sellers, waiting three to five days for e-commerce platforms to transfer their balance is one of their biggest pain points. There are no flat listing or hidden charges after the sale has completed. They showed no invoice from usps and blocked me from communicating with them. Signed, Mercari Customer Experience. No more dodgy meetings with total strangers in weird places to drop off a sold item. I would expect Mercari to care a little bit more about someone who's been on their website for almost 5 years and have received 55 5-star reviews over that time. Books are media mail and have a much cheaper shipping rate. We recommend giving it a whirl to see for yourself. I removed my account after a few years because they just want higher cut. This is my money I have earned & it's very frustrating when I can't even get a response as to what is happening. Money wasted including shipping. Item will be fake or damaged! For any additional details or follow-up, we advise the consumer to reach out to the Help Center again. Customer service is full of bots and I can not open anymore inquiries to have this resolved. I explained Mercari has a no return policy and asked him why 3. My advice: stay away. Total insanity. I shipped on Tuesday, 7/5/2022 , using ******* *** drop-off location at********************** *********************. Keep them she does not want them back and has no use for them. The seller sent me a totally different item as listed . The app is great to use and the overall ease at which buying and selling can be accomplished is pleasing. Tip for consumers:Dont waste your time or money, I am the victim of a bait & switch and Mercari customer service did nothing to resolve it. The fact that someone can sell COSTUME jewelry on Mercari and Mercari does NOTHING to protect their buyers is shameful and severely damages the reputation of this business. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. I then called *** and they tell me that Mercari can file a lost package investigation as the label was purchased by Mercari. I was wrong. Take your money elsewhere! Mercari didn't refund me even after i sent proof of pictures that box was empty. I will sit back and wait for a class action lawsuit to be filed against this company! Mercari- a place where you can find just about anything you can think of. Wrong! Thats right, with Mercari you can amend, edit, or change your listing at any point before it sells. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. Mercari's policy is to wait three days until filing a problem with your order. Well guide you through the process. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. If you follow their rules, which are that the pictures must be of the item. You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. I like that they only give people 3 days to report any issues before the payment goes through. Tip for consumers:Make sure that you dont order anything that may be breakable. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. I'm not using them again. They have a gem mint 10 case and they're very easy to spot. The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. I purchased an item from a seller. Signed, Mercari Customer Experience, Do not want to use this website anymore, I don't like their (deceptive) practices and policies. Where Mercari really shines is in the little differences it offers. Buying online is often fraught with pitfalls and buying used items even more so. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? Buyers can use the search features of Mercari as well as the category sections to find it. *** states it is MERCARI's responsibility as MERCARI is the owner of the label! Signed, Mercari Customer Experience, My account was limited for no just reason. Mercari, which has been downloaded about 45 million times in the United States and currently has 150,000 new listings every day, is typically used by people looking to declutter or make extra cash by offloading items they no longer need. Then theres the risk of bank details being stolen and identity fraud. They also have non-prism downtown which is shiny. Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. i 2 have been scammed. AVOID THIS COMPANY! I decided to wear the bracelet and it was black. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. Tip for consumers:Buyer beware. No returns after 72 hours of delivery. I emailed Mercari, they said basically "sorry it's past 72 hours and the transaction is closed, no returns". Nothing else should even matter when I tell them I was scammed. When reading a buyer's rating of a seller, read the seller's rating of the buyer too. Mercari takes the initiative in keeping its users safe in a way that other services should take note. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). endstream endobj 75 0 obj <>/Metadata 11 0 R/OpenAction 76 0 R/PageLayout/SinglePage/Pages 72 0 R/StructTreeRoot 21 0 R/Type/Catalog/ViewerPreferences<>>> endobj 76 0 obj <> endobj 77 0 obj <. The service itself allows users to sell the things they have that they no longer need, have outgrown, or never used in the first place. hb```g``V``e` "@Qf;b,R `! The item got lost in transit and Mercari is refusing to cover me under their sellers shipping protection lying that my weight was incorrect. WORST CUSTOMER SERVICE! I explained that card is different and valued for much more than the one he purchased 5. It is terrible. Every was smooth until it said delivered but I never received the item. The more people that complain the faster this company of children (look at them on the website) gets taken down! She sent me 2 different size shoes one a size 5.5 and one size 8. does anyone know if they're will be a chance i can get my money back ? If the consumer has documentation from the carrier showing that the item in question was indeed refused and returned back to the seller, we urge the consumer to reach out to us here at Mercari again so we can take another look at this. Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund, Gain trust and grow your business with customer reviews. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 426th among Marketplace sites. This is Mercari: The Selling App. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. After reviewing the consumer's case, it appears they were given the correct information. I immediately sent Mercari proof that the card is authentic . When attempting to contact Mercari there was no easy means by which to contact them for a refund or next steps. Tip for consumers:My tip is dont use the site. While other services promote contactless sales, they dont enforce it. Rug was stained and filthy beyond repair (hired professional rug cleaner nothing they could do). Thanks! Where do these people come from? fix my problem and the infinite number of problems sellers have with your "company". 9. I sold almost $200 item and shipped it using their FedEx label. But, received totally different finish/color. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. They did resolve my issue quickly, but the wait was annoying. She rated me a 3 because she lost money due to a bad shipping quote on her part. I gave one seller a 5. I finally got pictures sent the two days later after trying several times 13. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. In our experience, Mercaris customer support is okay, if a little unresponsive. For any additional details or follow-up, we advise the consumer to reach out to the Help Center again. Again, the buying side of Mercari is dominated by pictures allowing users to get a good look at an item before laying down their hard-earned cash (of course, descriptions and titles are also present and incredibly useful). I have been trying to contact Mercari phone numbers but no way to speak to an agent. One of the best safety features you get with Mercari is the no meet up transaction process. Do you actually receive the items or is it a scam. Products used:None. Been selling and buying on mercari for 3 months. While Mercari faces similar security limitations to other online services, in my experience I found it to be a pain free and secure platform with many features in place to ensure buying and selling is relatively risk free. Thank you, After review, we understand that this consumer's complaint has been resolved by the Mercari Help Center. Although, as with other platforms of a similar ilk, addresses are shared during the shipping process increasing the risk of things like identity theft. (******* provided me a copy of package status on file. ) I don't think so. Tip for consumers:Dont use them! We advise the consumer to continue working with the Help Center agents for a resolution to their issue. In this case, the consumer's order was determined to be ineligible for Shipping Protection coverage as the shipping label was not scanned. Two of the pins were tested. The platform uses identification verification and reviews to help ensure all parties are fully informed during each transaction. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. I have attempted to find a way to remove my account from their site with no avail. This package has since, not been scanned in by ***. The faster we all get paid! We here at Mercari consider acid testing as a form of altering/tampering the condition of the item. I questioned the authenticity of DY bracelet when I first received it. They say I broke their return policy. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. After thorough review of the consumer's inquiry, it looks like we have provided the correct information and resolution at this time. I do not understand what I have to do to speak to someone who can look at the entire situation and make a judgment. After review, we confirmed that the above mentioned order was confirmed delivered by the carrier on 6/30/2022. I requested a refund of the shipping fees of $11.50 and they say the seller must issue that. I have been a seller on Mercari for a little over a year and in Early May 2021 Mercari took my earnings from selling a 1.1 lb BOOK--claming "additional shipping fees"without reason and without showing proof of their claims. The package was scanned and receipt given to me by an authorized *** shipping partner (which I previously provided) which is ******* store **************************************************. But lets be honest, many of these features are expected on a buying and selling platform. I contacted my credit card company as well to dispute it. These weren't even gold filled- pure costume junk and the seller lied outright about them having been tested. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. I made several purchases that went smoothly. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. She said oh she had no idea. Hello fellow Mercari worker, I hope you are doing well and please consider the following case with deep understanding, and realize the actions when this case occurred were made by a foolish adolescent. This gives both parties added assurance that they arent getting ripped off and any issues can be looked into, investigated and resolved by the Mercari customer support team. Why am I banned from using the platform? Our full-featured web hosting packages include everything you need to get started with your website, email, blog and online store. They sent me an email stating that they wanted proof that the card was authentic which I had already provided to the best of my ability via email and over and over. Once youve set up an account with Mercari, you may be asked to verify your identity. I had no package and they do not want to give me my money back. It competes with eBay and Amazon, but its most direct rivals are apps designed for peer-to-peer transactions, like Poshmark, Depop, OfferUp and LetGo, as well Facebook Marketplace. r International Association of Better Business Bureaus. In regards to the consumer's purchase, the transaction was completed on 7/3/2022 after a rating was submitted from the consumer. (The consumer indicated he/she DID NOT accept the response from the business.) Since messaging with that Mercari customer service agent, I can't get any answers to my questions. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. I do not think this is right. Customer Reviews are not used in the calculation of BBB Rating, 4,338 total complaints in the last 3 years, of those, 1,894 complaints were closed in last 12 months. For any additional details or follow-up, we advise the consumer to reach out to the Help Center again for any assistance needed. I purchased a projector in which the seller deemed that is worked great. You just need to rate your seller in order for payment to be released. `{ HK $X$mB!bd L& I requested refund, Mercari took a long time to reply then rejected my request. They also say in their rules on their website there are no returns. While I was waiting to receive my card, Mercari agreed and said they had no doubt that the car was authentic. I strive to become better everyday. Mercari asked for more photos, so sent couple more. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by, I want to place a "buyer beware" on this seller and report there is NO tele, Users are Vindictive, and Mercari doesn't care. It was gross. This is beyond ridiculous. It has been years since I have reached out to Mercari mostly because I stopped selling online, and my seller account was suspended. I got no clear explanation after providing receipts multiple times as requested. I should receive a refund immediately as this was no fault of mine . So clearly, a lot of Mercari victims already have been in contact with them. I have worked with my local post office and they admitted fault for loosing my package and sent me an email to send to the company I purchased from, to get a replacement or my money back, so I would like my money back and I sent them the email the post office sent me, If the consumer has documentation from the carrier showing the item was not actually delivered to their address, we urge the them to reach out through the Mercari help center for further review. *****. I do NOT want this resolved with that horrible response they have. Search available domains at loopia.com , With LoopiaDNS, you will be able to manage your domains in one single place in Loopia Customer zone. Thanks. Step 3: Sell an Item by Creating a Listing. Once sellers are verified, they can instantly transfer up to $500 per month of their Mercari balance to a debit card for a $2 processing fee. No. ComplaintsComplaints for Mercari, IncOnline RetailerView Business profile. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. It is still important, however, to factor in this cost as well as shipping fees into any sale price to ensure you make as much as you can from your items. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. Signed, Mercari Customer Experience, Ordered item from seller on mercari and when I went to the post office to pick up the item they said I owed 45.00 for shipping . Its Instant Pay feature will help it attract sellers who want to make quick cash. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. They are not faking those cards when they are fake. Never arrived. We use cookies for analytics, personalization, and ads. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? Things like pricing, shipping details, and photographs can be altered. This domain has been purchased and parked by a customer of Loopia. You really can't make much money and the people that do are probably thieves themselves just buying things cheaply at thrift stores or getting them free from FB marketplace. (The consumer indicated he/she ACCEPTED the response from the business.) The pins were pure COSTUME even though the seller claimed to have tested them. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. Explained my side patiently waited for an answer. (The consumer indicated he/she DID NOT accept the response from the business.) If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. I have sold quite a few products on the app and everything went smoothly for me. After reviewing the Mercari account associated with this consumer's email address, we show that it has been removed from the platform for violating our Terms of Service. Bradford Williams, Mercaris head of communications, told TechCrunch in an email that the new feature is a first for peer-to-peer selling apps. Mercari competes with a low selling fee and easy listing process (it says most items can be listed in about three minutes). No one wants to purchase what is said to be gold and be punished for actually TESTING it. To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. The entire sales process on Mercari can be completed remotely, with items shipped direct to the buyer. As a seller with over 100 sales and a 5 star rating, I find it irritating when I have a question for them and there is NO WAY to direct a question without going through a lot of BS. I was suspended without cause or concern which completely defies my human rights. When orders are confirmed as delivered by a carrier but a buyer has issues locating their package, it is Mercari's policy to have the buyer work with the carrier to locate their missing package. The others didn't even pass a magnet test. I made sure he wasn't going to play any games and then mailed the card. This company does not typically respond to reviews. I would like my account reinstated so I can at least direct deposit the funds I have earned into my bank account. I bought a pair of sunglasses that was delivered to my mail box while Two buyers got my name and address reported they sent package and it was never sent! The company entered the U.S. in 2017 2014. raised $1.1 billion in its initial public offering last year. Mercari U.S. is focused on casual sellers (versus power sellers); therefore, wed like to attract sellers from all marketplaces/platforms, he said. I was sent a pair of shoes that literally fell apart the day after they arrived. Sellers beware of these thieves that call themselves Mercari! Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. They also have shipping charges that KEEP going higher and higher. First time using this site (since Google relentlessly pushes it for some reason). She claimed to feel bad. Worst experience for a new customer ever! %%EOF Since this is the case, we would not be able to approve the consumer's return request for this transaction. Tip for consumers:BUYERS BEWARE! Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. I do think that there needs to be better customer service, especially for sellers. Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. Apparently the rep doesn't understand same model, different finish. They take a huge percentage from the sellers. Signed, Mercari Customer Experience. After reviewing the Mercari account associated with this consumer's email address, we show that it has been removed from the platform for violating our Terms of Service. Im also contacting the BBB. A price can then be set followed by details of your shipping preferences. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Sunday night I come home, retrieve the item and it is missing a nose pad. It said delivered on 06/30/22. I sold a card that I pulled out of a pack myself. endstream endobj startxref This is unlawful I have not breached any contract or broken any rules in marketplace. I am a responsible adult now who works a job but I want to get back online and have the freedoms to sell various items on Mercari once again. 0 She tells me I don't have one. Certainly seems like a scam. Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. Read more at loopia.com/loopiadns . Things like Smart Pricing is unique amongst its peers and allows you to have the price of an item vary based on its demand, making the selling process even easier and increase the chances of it selling. After thorough review of the consumer's inquiry, it looks like we have provided the correct information and resolution at this time. I bought Balenciaga shoes for $676.00 and the seller sent empty box. 74 0 obj <> endobj Our entire Terms of Service can be found in the link below: **************************** For any additional details or follow-up, we advise the consumer to email the Help Center for any assistance needed at contact ************* Signed, Mercari Customer Experience. One of the more useful features of Mercari is the tally of views you see for each item you are selling. Here is the clincher. All sales through Mercari are final unless they fall under their Buyer Protection Guarantee (which can be found here). Certain items like drugs, counterfeit items, stolen items, vitamins, diet products, and even body parts (yes the Mercari terms and conditions explicitly ban the sale of body parts) are banned so you can feel safe in the knowledge that you arent buying something that could be dangerous for your health. I made sure to follow every rule and made sure not to do anything unethical. If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. Mercari says I can't return the pins because I "altered" them by testing them (!!!). Tip for consumers:Never buy fragrance from them. Mercari emailed me and said there is no doubt the card is authentic and the investigation should take about 24 hours but I shouldn't worry. This is a horrible company to allow this. After clicking the button, you will be guided through the list an item wizard which will initially ask you to upload a picture (or pictures) of the item. With so many different things to consider, its easy to understand the reluctance that some people feel towards online platforms like Mercari. Based in Palo Alto, California (so, subject to California consumer protection laws). Have u addressed any problems listed? 7. Tip for consumers:Do not use the service. I went against my better judgement but allowed him to cancel the transaction. Poor return policy. Mercari refuses to refund me the money even though fraud was committed against me. Signed, Mercari Customer Experience. I messaged the seller asking about return and the seller said sure, send it back no problem. Signed, Mercari Customer Experience. It is a prism downtown. I was away for a long weekend. 8. I think this is an exception to their rule due to fraud.
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