fritteritter (author) from Ohio, USA on June 25, 2011: That is strange, unless the consistency of the soap is very different it should dispense the same amount since the amount dispensed is a built-in mechanical feature. To fix it isn't too hard but it takes some care. Thank you! Be careful that these 3 are shorter than the 4 in the battery compartment. In the morning I slid it On and Off a couple of times and sure enough, the light went off and it dispensed 1 glob of soap. I tried all these steps and still it wont dispense. Let air dry thoroughly. 88 0 obj <>stream Follow these steps: If the sensor still doesnt work properly, check the following issues: The devices use battery power to dispense soap. Liquid Soap Dispenser Which is Better? Any ideas how to fix this problem. any method to make the device dispense less soap?? It can happen from a high amount of glycerin in soap too. This will help avoid clogging. But the 2nd has no eject button: was there some kind of manufacturing fault? Awesome!! When it works it is great. (second and fourth from the end. Thank you all for reporting the issues and suggesting your own solutions! Great article! The easiest way to do this is to remove the top cap and pour some water into the bottom part of the bottle. A couple of months ago the red light started flashing. fritteritter (author) from Ohio, USA on September 13, 2012: There is a lot of helpful advice in the comments above. A constant ticking, the unit works fine, it's just annoying. I was awoken in the night by a clicking sound coming from the bathroom. 57 0 obj <> endobj Now on my second Lysol No-Touch soap dispenser. Have there been any manufacturing improvements? Since you clearly have a comprehensive understanding of the circumstances under which it does not work you should be able to explain the issue to them and ask for further advice or a replacement product. The leading cause of problems with the Lysol No-Touch Soap Dispenser is a buildup of soap on the motion sensor. Use warm tap water only. Dirty sensor surface clean the sensor with a cotton swab moistened in rubbing alcohol. Any suggestions for what i can do to fix it? There is some advice here for opening up the refill canister, you may at least be able to water down the soap a little so that it is not wasted. fritteritter (author) from Ohio, USA on May 16, 2012: My Dispenser was starting right from turning it on. I really like the product but the longevity is a major issue. I blew into the unit but a hair dryer would have been better to dry out any water in the internals. The sensor needs time to warm up before it starts detecting motion. Lysols CS rep was just reading a script. And you suggest "time to buy a new one". It Makes Noises But Nothing Comes Out of the Spout, How to Keep Your House Warm in the Winter. The author is not affiliated with, sponsored by, or otherwise associated with the manufacturer of this product. The warranty will not cover any damage due to refilling the dispenser with your own soap. I went through one dispenser no problem then I bought a, refill now it won't work..put in new batteries and the light won't come on and it won't dispense..ready to trash it..any suggestions before I do? Essentially, this means we are burning through soap 3-4 times faster without using it any more than what we did when we first purchased each of them. I have been using the dispenser since they came out and refill the original bottle, sometimes the red light flashes continuously, so I first check the batteries, if they are good re-insert them. Please update if you get a response back from the manufacturer, would love to hear what they suggest. Latest gives 6 blinking LED flashes over and over, no motor action - nothing. I've tried to find the dispenser it fits but to no avail. In addition, pushing in the 2 projections that hold the soap was not a good idea. I have done what was said to do, changed batteries, cleaned the dispenser and it still keeps dispensing continuously. Please make sure that the sensors have been cleaned properly with alcohol wipes before use. I cleaned the dispenser hole and the sensor and the unit still do not work. Not only does the sensor need to be clean (so it can detect the IR beam) but the source of that beam ALSO needs to be clean. fritteritter (author) from Ohio, USA on May 01, 2011: Soigne, my recommendation is to call Lysol at 1-800-228-4722 (USA) and explain the behavior of the soap dispenser to them. Power outage ensure that the power cord is plugged into an outlet. Just needed a quick cleaning!! Cool! These are common, so I removed one from an old Kung Zhu toy, desoldered two capacitors and pulled off the old plastic Kung Zhu gear, replaced it with the plastic gear pulled of the rusted Lysol motor, and soldered it back in where I'd desoldered the old motor from. I have two good bottles of soap but can't use them unless I want to cut the top off and pour into a hand pump. I turned it off then left it off for a few seconds then turned it back on. Blinking in the OFF position sounds like the switch is broken. If you have a working unit on hand you can "prove" this to yourself by taking a business card or some other thin solid object and sliding it over the red piece, being careful, of course, to keep your hands away from the sensor/spout. Does it sound like it is pumping more than once? No success, not amused. Lack of use of the soap pump is one of the main causes of clogging. I want to buy & fix it. You may also try turning the refill canister upside down (so that the lid is facing up) and inserting a pen into the hole on the refill canister. Wipe away excess soap using a paper towel. Damaged circuit board replace the defective unit. I think that the only way to diagnose the problem is to take the dispenser apart and see if there are any obvious problems, like the gasket around the plunger coming off or soap buildup in the reservoir or tubing. Upon trying to pull out the internals, I found that the plastic On/Off slide had moved out of its slot. Don't squeeze until you activate the sensor with your other hand. In the original model, the eject button had to be pushed in because it was attached to the gray part and therefore held it in place. You may also need to change the filter if it has become clogged. The problem is that Lysol left out an important detail in the cleaning procedure. fritteritter (author) from Ohio, USA on May 14, 2012: Morgan, thank you for sharing! When you first turn it on, it verifies that the beam is unbroken (otherwise if the beam is blocked the device will keep blinking). Not a fan. I replaced the batteries, no change. Repeat Steps 2-7 until the light turns green. Click on the image below, use the arrow buttons to go forward or back in the slideshow, and be sure to read the text below each photo. After I get soap and begun to was my hand another pump of soap is dispensed. Please let us know here if they can determine the problem or end up giving you a refund. I have had four of these soap dispensers for some time and have always loved them. Took ages to get the bubbles out of the carpet. If the red light blinks occasionally but the dispenser still works, the soap dispenser may not work properly with the type of battery used. Also, check whether the sensor is turned on. If you habitually use the system with your hand immediately under the dispenser arm, you are more likely to accidentally get soap on the sensor. So evidently, the water that was causing the problem had evaporated and the problem was corrected. Press the RESET button located near the bottom right corner of the unit. It is now working properly. If it is pointing down, rotate the sensor until it faces up. I did this and in addition, I took out the 3 screws on the base. It isnt easy to pump when soap sits inside the pump for a long time. Also, feel free to post a comment here regarding your experiences with Lysol customer service. Let me suggest to everyone who reads this: DO NOT BUY THIS PRODUCT. I'd not had any trouble with the soap dispensing at any time; just the red light flashing. I reassembled the unit and put the batteries back. If not, please describe the issue and any pertinent information so that the author or fellow readers may be able to help. I've replaced the batteries, only use Lysol soap, cleaned the sensor area. When affected, the soap dispenser's red light will blink continuously and soap will not be dispensed. Bad contact wipe away dirt from around the contacts. 2022 The Arena Media Brands, LLC and respective content providers on this website. then can't find scent's i like all the time :(. Don't put yourself through the hassle because there is no loyalty to the customer from Lysol. If the sensor has been activated, but no soap was dispensed. Ensure that the batteries are inserted correctly. Any other suggestions? I just bought my 2nd unit. The device is not designed for rechargeable batteries. Pop out the refill liner while pushing the Eject button, 4. To ensure proper operation, replace the batteries every three years. If the information here doesn't resolve the problem with your hand soap dispenser, Ive included information on how to contact Lysol to see about coupons for a free replacement dispenser or other products. My no touch Dettol soap dispenser dispenser's three lots of soap at a time this is the third one I have bought I just kept throwing them away and buying a new one it's ok to start with then after a while it goes wrong I thought it was the batteries so I changed them I have tried using your tips on line but they don't work,It still works but user's three times as much soap as it needs too. My daughter says her's dispensing without any motion dectected! I forgot to mention (for those people who have the unit dispensing soap when the lights are turned off), that the reason may be that the IR emitter is dirty or obstructed, but ANOTHER source of IR light is being detected by the unit (Perhaps coming from the bathroom light itself). It is like throwing money down the drain as they will not replace a defective unit. The sensor may have become stuck due to excessive use. I think my product if defective, how do I go about getting a replacement unit? Or it may be as simple as running out of liquid soap. fritteritter (author) from Ohio, USA on June 29, 2013: I have used these since August ya their nice but doesn't last long. WHAT? Next the sensor is taken out and the three screws at the bottom removed. They shouldnt look corroded or anything else weird. I've tried all these actions and it still does not work. The unit can be stood upside down for cleaning. The sensor has been activated, but no soap is dispensed. My dispenser was putting out twice as much hand soap and then the light would start flashing.So I put hot water and vinegar in an empty refill dispenser container and just kept using the dispenser to clear out any clogs or obstructions.It now seems to work fine again. Will revert back to a manual pump and refill with 75% cheaper soap refills. I changed my batteries. Otherwise, you should probably consider buying a new soap dispenser. If any of those pieces are broken or misaligned, the device may dispense improperly as Richard noted. Red light blinking and unit randomely begins operqtion. Linda. Please respond to acclerate@gmail.com also. My unit is about 2 months old. Improper wiring ensure that all wires are connected securely. The unit will dispense soap as if your hand was under the sensor, because you've interrupted the IR beam. Also, check the wiring connections especially where the wires enter the housing. This is CRAP and the service is worse. So basically the only option now is to just buy a new one?? After that, if it dispenses for no apparent reason it could be due to oversensitivity of that sensor. I glued it back together with Epoxy Resin Glue. New batteries, but no lights or noise or anything. What can I do to fix it and not buy a new one? If its caused by frequent use, flush the pump with warm water. My red light is blinking continuously and I have cleaned the sensor. The Lysol No-Touch Automatic Soap Dispenser is a low-cost product designed to reduce the spread of germs in the kitchen and bathroom. Use a soft cloth dampened with mild soap solution instead. Does anyone know where I can get bottoms (battery covers) to the dispensers? To clear clogged nozzles, first, turn off the power switch located at the machines base. simply replaced it and all is fine now. i just brought this product and when i turn it on no soap will come out but the red light will blink but no soap will come out what can i do to fix this problem i just brought it can you please tell me what can i do thank you. My soap dispenser keeps on dispensing when i turn it on. That part gets hot during operation and needs to be insulated properly. I purchased this dispenser one week ago it quit working I have changed batteries and changed soap and still does not work!!!!!!!! He told me NO ! t he refill dispenser is too small for the dispenser?? You'll save time, and the solution may be as simple as some quick clean-up. What do you suggest? I am stuck with several useless bottles of Lysol liquid soap. A message appears indicating that the sensor was successfully reset. Insert the sensor through the opening so that the black dot faces up. This is a delicate procedure, do not attempt unless you know what you're doing and can get it all put back together. My light keeps blinking too, even though I have brand new batteries, it blinks all the time, even when it's in the OFF position. Then suddenly, the dispenser started pumping three to four portions of soap instead of just dispensing one. If the sensor has been triggered repeatedly without soap being dispensed, this could be caused by an obstruction between the sensor and the nozzle opening. Make sure that the area surrounding the sensor is dry before cleaning it. Then put everything back together and test it. Lysol and Dettol are registered trademarks of Reckitt Benckiser Group. I replaced batteries because light does not come on. Turn the power button counterclockwise to turn the device on. Low battery level try charging the battery overnight. I used a syringe 5 Mil size( the type you would use to give a child medicine) and used hot water and squeezed it into the hole where the soap goes in from the bottle. when sitting idle and switched on. I tried e-mailing Lysol and the only reply I received was a "Welcome to the Lysol Family" and no response to my questions. Then open the lid and pull out any remaining liquid soap. However, when used regularly, the soap dispenser can malfunction. One of them is not working I did everything the above said. I also put a piece of Scotch Tape over the soap level viewer hole in the front, to try and prevent a recurrence of moisture in the enclosure. After cleaning and after assembling everything works as it should. I have no receipt at this point. hi i have some problem my dispenser is not working the problem is motor working but i think the pcb board is not working how to find out problem nad trobleshoot,,,,,. Thanks Anna. There is a rubber stopper in there that you should be able to push down just a little bit. The first works great. fritteritter (author) from Ohio, USA on June 06, 2012: Thanks Louis, that sounds terrible! Wait 10 seconds and close the lid again. The soap dispenser was dispensing soap continuously by itself. %%EOF All three of them are doing it now and it is infuriating! Faulty connection reattach the wire connectors. Water leak ensure that no water leaks onto the sensor or any other component. It sounds like the plunger is getting jammed, that light trips when the tiny motor inside the soap dispenser can't complete a full revolution. The dispenser pumps 3 to four times when water/liquid gets through the window(at the front just above the blinking red light) and wets the circuit board. If the red light won't stop blinking or the system is not dispensing soap, this article will help even the least technical reader to fix it. hb``f``g +P#0p4 C1- P4.L"W3^bf^Wraeh"{07i?+DQ CAUSE: I disassembled it and found the microswitch that is paired with the cam was broken: The bifurcated end of the metal strip that should have been anchored to the switch's body and broken away from the switch. Can't keep buying batteries or soap but LOVE the idea of hands free dispenser. It did not do that originally but it started doing it after a few months of use. First an explanation of exactly what's happening when the unit works correctly. I also use rechargeable batteries to keep the cost low, and as I've drilled a refill hole in the top of a soap container I'll admit that it takes some practice and dexterity to change the four batteries on a regular basis with the unit off but while holding it upright so the soap doesn't fall back out of the hole I drilled in the top. ?i clean the sensor and the whole device ,also I opened the screws to check the battery conection also it's good ,also i check batteries and it'sgood, Ido'nt know what's the problem please help me author! Haven't gotten my hands on one to see how to disassemble it. I'm not sure I want one if it's going to malfunction and need replacing every couple of months. Mine won't release soap and the next day there may be a puddle of soap on the counter.SMH. How Does an Automatic Liquid Soap Dispenser Work? My dispenser keep dispensing soap at random times even when no one is around !! This 2nd one works fine but it has a constant ticking sound . Wait 5 seconds after turning the power button off again. fritteritter (author) from Ohio, USA on December 07, 2012: It sounds like the tubing may be clogged. Then fill the bottle again with distilled water. Otherwise, if you have only used genuine Lysol Healthy Touch Soap and still experience this issue, you can probably get a replacement dispenser or coupons toward one. She received five coupons for $3 off any Reckitt Benckiser products. Please assist! The circuit board has to be slid out from the track that is holding it. I do use my own soap. It sounds like the switch contacts got welded closed somehow. I am very disappointed in the product. have quit working few times, now blinking, & has wasted 3 full refills which AREN'T cheap ! I'll go to use it as in put my hand under dispenser and it should make that noise for sucking some soap up to dispense but it won't My light it flash when my hand is under a few times then stop. Try cleaning the outside of the pump bottle with an alcohol swab. My red light just keep flushing. Once it dispenses (pumps three times), red light blinks 6 times afterward. Is there anywhere I can send it for an overhaul? Did everything the internet said to try to get my dispenser to NOT dispense soap when the bathroom light is turned on or off. Yes, these units require regular maintenance. Repeat this process several times until all the soap residue comes out. It fit perfectly (with Kung Zhu capacitors removed) and I reassembled the gearbox. Find your answers here. Before you buy a new Lysol hand soap dispenser, see how simple it can be to fix most of the common problems affecting the device. HELP! This product eats batteries and does not work cleaned sensor did not help. Was very annoyed and left it for a while, decided to give it another go today and it is completely dead. Customers in Europe can get support from Dettol. Either way (assuming the IR emitter IS still working), your next step will be to make sure that area of the unit is also clean and unobstructed. fritteritter 6 months ago from Ohio, USA Hub Author. Detach the base from the body, the tubing will disconnect, 6. One other possibility is that soap has gotten into the black tube that houses the IR emitter and obstructed the beam from the inside. I guess they like the dispenser to randomly dispense soap. that way I have to buy more soap. It does this with every activation of the sensor. I just bought a no touch dispenser used up the first bottle of soap, bought a lysol refill bottle and not it dispenses way too much soap. These too behaved erratically and did not work in a darkened room. I can't find a replacement in publix or walmart mgrs say they don't know when they will be in. Light still flashing any clues how to fix this. I love these dispensers. The one that swithches with the Cam. My Lysol No Touch stopped working after a month. But that did not help can you help thanks mark. Cleaning the dispenser a second time did no correct the problem. fritteritter (author) from Ohio, USA on July 20, 2012: Very interesting, I wonder if the problems that others have experienced are related to having moisture inside the enclosure, that is not something I had considered. I opened up my dispenser & found that one leg of the sensor (on the top, near the hole where soap is dispensed) is broken due to rust. If so, try pressing the buttons repeatedly. What a waste of soap. And the red Light was flashing for 5 times and stopped. Be careful not to damage any parts of the mechanism. While it was open I also followed the plunger reversal instructions from http://www.youtube.com/watch?v=iRfLlz0EA4k followed by ChinaStuffReview to reduce the amount of soap per dispense, and reassembled. Tried different concentrations of soap, cleaned the external sensor, and replaced the batteries (even though the originals were still good. I suspect that one of a few things has happened to the "broken" units. PROBLEM: My dispenser powered up OK, but after triggering it by hand, it would pump out soap four times and then the light would continuously flash. Please replace, I can't even find them in the stores to replace. Nothing has worked. The red light flashed a couple of times, but the unit still did not work. It would be interesting to see if those of you with this problem took the unit to another room with different lights and tried the same thing without the problem repeating itself. WE use the dispenser in the bath room. I have cleaned and still both are still defective. I've tried the trouble-shooting methods: changed batteries, cleaned sensors, cleaned soap dispensing tubes, took out and repositioned soap bottles, pushed buttons, etc. The tubing can also be cleaned by disassembling the dispenser. again, unless this problem is resolved by your company. Will randomly dispense even when no one is in the kitchen. In just a few minutes, and with minimal supplies, your broken Lysol or Dettol soap dispenser will be working like new. Remove any obstructions such as food particles, hair, etc., before attempting again. Having read a comment about leaving it alone, I left it over night. The dispenser is pumping way to much soap every time I use it. Hi the only way I can get the light too blink is to pull the battery cover off then put it back on then it blinks six times but nothing happens after that cleaned sensor and changed batterys. I tried to follow instructions given earlier in these comments to dissamble it and check inside, but it seems that the design must have been changed because there is no way to get the gray insert out. I put new batteries too. Any ideas what is causing this? I just loved my Lysol soap despenser and so did my husband. Proper maintenance of this dispenser should be performed at least once a month. I have Duracell. Simply turn it off and wipe off the underside of the dispenser arm as indicated above. If either of these get moisture or soap on them, the red light will flash and dispenser will not work. I believe that if they decide to replace the soap dispenser you will receive a set of coupons that can be used in any store to purchase a new Lysol soap dispenser. I was not able to go up to the top and disconnect the dispenser tube as when I tried to pull the unit apart, there it hung up. But this isnt always the case at times the battery may be faulty. One night upon turning out kitchen lights it dispensed until soap unit was empty. Any ideas as to what the problem is? thanks. Multiple sets of batteries tried; same behavior. I've tried cleaning the unit and replacing the batteries but to no avail. In fact on once occasion, the motor came on and did not stop pumping, so I slid it to Off. After 2 months, mine started dispensing soap 3 three times in a row. Where can I find one. There may be an obstruction between the sensor and the opening of the dispenser. I came to this website and saw the postings and read the one about taking the 4 screws out of the base where the batteries are placed.

Sitemap 15

asi soap dispenser not working